Covid 19: Shell India’s Response
As we continue our fight against COVID-19, find out what we are doing to help customers, colleagues and local communities during these challenging times.
The past few months have been challenging for everyone given the sheer intensity of the second wave of the COVID-19 pandemic across India. The pandemic continues to cause a seismic shift in our lives, affecting our loved ones, the businesses we work with and the way we live our lives. And even as the nation expands the vaccination drive, many states have gone back into lockdown to break the chain of transmission.
Playing our part, Shell India has stepped up its efforts to prioritise the health and safety of our colleagues, customers and the communities we operate in, and the continued safe operations of our businesses.
These are truly unprecedented times that demand us all to steer through unique challenges every day.
We are all in this together and together, we shall overcome this challenge!
For our colleagues
The safety and well-being of our employees, contractors and service champions at our retail stations is our top priority.
For all staff
- Mandatory three-day downtime in the month of May, for all staff, in order to take a wellness break to help them take additional time required to meet family needs because of the sudden spread of pandemic.
- Extended company-sponsored stay during the lockdown and extended relocation benefits for all new recruits.
- Augmented telemedicine, testing, ambulance support and hospitalisation coverage available to all our employees and immediate family across India.
- 70 oxygen concentrators deployed across major Shell cities for employees & their family to leverage in case of ‘home treatment’ for Covid-19.
- Voluntary hospitalisation insurance programme for parent/parents in law, for all Shell staff.
- Covid-19 vaccination cost to be covered for all staff and their immediate families. Vaccination camps have been rolled out for all staff and their families too at key Shell locations.
- Regular sessions to address concerns regarding social, mental and physical health for employees and their family members through the Employee Assistance Programme.
- Mandatory work from home for all staff other than site-based staff in critical operations until July 31, 2021.
- Business travel within and outside of India stopped.
For site-based staff and contractors in critical operations
- Sanitisation of office areas and deep cleaning where required.
- Indoor air quality checks conducted regularly.
- Utmost safety standards adhered to including social distancing during operations, wearing of masks, using sanitiser at regular intervals and proper disposal of used personal protective equipment.
- Thermal screening or temperature checking at entry points.
- Disinfection of transport vehicles after every use.
At Shell retail stations:
- Stringent personal hygiene standards mandated for site staff including regular cleaning of hands with soap or sanitiser.
- Safe distance maintained by staff during fueling, oil checks and changes, and in-shop transactions.
- Sanitisation of Deli2go counters and all high touch areas at regular intervals
- Staff members handling food continue to wear caps, gloves and masks as part of food handling procedures.
- Any staff member feeling unwell is advised to stay off work and consult a doctor immediately.
- Vaccination drives organized for our frontline workers and their eligible family members at our fuel stations across the network. This included our site construction workers as well.
For our customers
Shell India stays committed to ensuring minimal disruptions to our business and service delivery to our customers and partners. Our retail stations and operation sites continue to remain open. We have robust business continuity plans in place to ensure the safety and sustainability of our business operations.
- Regular connect with customers to share the latest developments on our operations, credit support, equipment re-start care and maintenance guidance.
- Social distancing while at Shell fuel stations – greeted with the traditional Namaskar, maintaining safe distance during fueling, contactless payment encouraged including Unified Payments Interface (UPI) and Near-Field Communication (NFC).
- Availability of hand sanitisers for customers at multiple touchpoints.
- Introduction of daily essentials (bread, milk, flour, etc.) and safety essentials (masks, sanitisers, etc.) at all Shell Select outlets (currently available in some cities) to help our customers make as few trips outside their homes for essentials as possible and to ensure they remain safe on-the-go.
- Partnership with task app Dunzo and delivery apps like Zomato and Amazon Food for non-fuel retail products to ensure our customers have access to essentials without having to step out of their houses.
For our field staff
Support provided to 730+ distributor staff across India through preventive and protective measures:
- Tie up with our insurance partner Marsh and Go digit general insurance limited to fund Corona Kavach policy up to INR 1.5 lacs and a death benefit cover of INR 7 lacs.
- All field staff are encouraged to take vaccination on priority through proactive engagements and by offering reimbursements for cost of vaccination from private hospitals.
Our Community efforts
Shell salutes the frontliners who have been working tirelessly to #FlattenTheCurve and contain the spread of COVID-19.
- We are supporting villages and areas near our sites with COVID-19 care kits.
- We have supported more than 126,000 people with more than 35,000 relief kits and 14,800 meals.
- Shell staff have distributed 16,000 grocery kits to vulnerable communities and daily wage workers around Shell fuel stations, along with local authorities, in more than 15 cities.
- We have offered complimentary beverages to 2,600 members of the healthcare community across 62 sites to show our appreciation. View the Healthcare Heroes section.
- 3,000 hygiene kits distributed to Uber Medic/Essential drivers who are providing services to the community.
- For some of our on-the-ground initiatives by retail, please view the Care for Community section.
- Through Vision Spring and our distributor partners, we have distributed care packages with food and hygiene essentials to 12,000 truckers and allied transport staff stranded at the borders and mechanics whose income has been impacted across 22 cities. Shell India appreciates the efforts of truck drivers and health-care professionals across the country for ensuring the supply of essential services. View our Thank you message.
- Provided 1,600 vulnerable families in villages around Shell Technology Centre, Bangalore with grocery and hygiene items that will support them for at least two weeks.
- Provided 800 vulnerable families around the Taloja facility with grocery and hygiene items that will support them for a week.
- Provided 2,575 vulnerable families (Halpati fishermen and Below Poverty Line families) in villages around our Hazira facility with grocery kits.
- We have provided essential groceries to community kitchens in two locations of Surat city to migrant workers and poor families for their survival and well-being.
- Nearly 1,300 patients, majority of whom are from economically weaker sections of society, have benefited from free health care at the Hazira community healthcare centre, sponsored and supported by Shell.
- 70 oxygen concentrators were distributed across state-led health centers through city municipal corporations and local panchayat in Bengaluru, Chennai and Tirupur to help address the oxygen requirement.
- The Pressure Swing Adsorption (PSA) Oxygen generation plant with 250 LPM capacity installed at the Community Health Centre (CHC), Olapad, Surat. This is in response to a request from Surat district administration to augment oxygen supplies for rural communities to fight COVID-19.
We will continue to provide regular updates here on our efforts.
Updated: July 13, 2021