Help and support
Welcome to our help and support page.
To direct you to the assistance you need, please choose one of the options below.
Service stations
For all general enquiries related to Shell forecourts, shop and facilities.
Shell GO+ Rewards
For all enquiries related to the Shell GO+ Rewards loyalty programme.
Shell Recharge
For all enquiries related to Shell Recharge, our EV charging service.
Customer Support Department (for all enquiries)
We would like to inform you that our working hours are changing to 09:00 hrs till 18:00 hrs effective 1st March 2025 and we support Monday to Saturday excluding Sundays and National Holidays.
However, please note that there are no changes in our contact details, your queries will be answered as received to the below contact details.
For general and New Business related enquiries:
Email: generalpublicenquiries-in@shell.com
Tel: 044-3099 1103, 044-4344 2650
Contact details for Shell offices in India
Shell Companies in India
Commerzone, Block-2, No.2,
200 Feet Radial Road,
Pallikaranai,
Chennai – 600100
India
Tel : +91 44 46945101
Fax : +91 44 46945218
Shell India Markets Private Limited
Commerzone, Block-2, No.2,
200 Feet Radial Road,
Pallikaranai,
Chennai – 600100
India
Tel : +91 44 46945101
Fax : +91 44 46945218
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we’re keen to hear from you. We want to understand how we’re doing and how we can improve our service to you.