Responding to COVID-19
Mar 19, 2020
Read our latest update on how Shell fuel stations are responding to COVID-19
We have been serving you for more than 15 years and have seen that fuel stations are at the heart of many communities. In times like these, fuel stations can be places which provide essentials, such as fuel, packaged food, water and other on-the-go items. Rest assured, we will keep operating our sites as per the Government/local authorities’ guidelines.
As COVID-19 continues to impact communities across India, we want to assure you that we are taking all appropriate precautions to keep you, our customers, and our site staff safe.
We are following WHO and Ministry of Health & Family Welfare, Government of India, guidelines on prevention of COVID-19. Due to this reason, we have not mandated usage of masks for the forecourt staff at our sites yet. All our site staff are regularly cleaning their hands with soap or sanitizer and you are welcome to use them as well during your visit. Our staff has always observed stringent personal hygiene standards which we have further upgraded at this point of time. In addition, any staff member who is feeling unwell has been advised to stay off work and visit a doctor immediately.
We also understand that you may wish to limit interactions at this time and practice safe social distancing. Our staff has been instructed to maintain a safe distance during fueling, oil check/change and in-shop transactions. To have a contactless transaction, you can avail NFC or UPI enabled payment methods at all Shell stations.
All deli2go counters are being sanitized at regular intervals and the staff handling food will continue to wear caps, gloves and masks as a part of our food handling procedures. Currently, we will only be serving items that can be heated above 65 degrees Celsius to ensure safety of your food. Hence, some of your favourite items might be temporarily unavailable, but will be back soon.
We are closely monitoring new developments regarding COVID-19 in our efforts to ensure our service stations remain clean and as safe as possible for everyone. We take our commitments to the community we are a part of very seriously and we thank you for your confidence and trust in Shell. Please be safe and continue to care for one another.
General Manager, Retail India and Oman