Our Response to COVID-19 at Shell Fuel Stations

Jul 16, 2021

Read our latest update on how Shell fuel stations are responding to COVID-19

As our country faces an unprecedented rise in the number of COVID-19 cases again, we want to assure you that Shell stations across our network continue to operate safely and reliably as per directives from government/local authorities, providing our customers with essential fuel and supplies.

The safety and wellbeing of our customers and site staff is of paramount importance to us and we have taken appropriate measures in this direction to ensure Shell fuel stations remain clean and as safe as possible for everyone.

All developments around COVID-19 are being closely monitored and we will continue to adapt accordingly to protect our customers and our site staff. In the meantime, let's help each other get through these uncertain times as best we can. Thank you for your help and understanding, and please stay safe.

What you can expect at our service stations:

Hygiene
- Our staff at our fuel pumps are cleaning sites more intensively and regularly, particularly areas of high public contact such as counters, fuel pumps and door handles.
- Wearing a mask inside a Shell station is mandatory.
- Our site staff have been adequately trained on the importance of social distancing.
- We follow government guidance on cleaning of hands regularly with soap or sanitizer. The toilets at our sites are open for staff and customers’ use.
- We have employed multiple crowd and queue management techniques at our stations.
Payment
- When you pay, we recommend using card or contactless payments in the store, rather than cash. We have facilities like UPI and NFC enabled at our fuel stations.
- If you do go into the store, please make sure you always stay at least 1m away from other customers and wear a mask above your nose and mouth at all times.
Offers and Supplies
- We’re working closely with our suppliers to keep our fuel stations well stocked.
- All our deli2go counters are being sanitized at regular intervals.
- All the staff handling food will continue to wear gloves, caps and masks as part of our food handling procedures.
- We have extended our range of products to include daily essentials like bread, eggs, milk, etc. at select stations and safety essentials range like disinfectant wipes, masks, sanitizers, etc. to help you minimize your trips outside of your homes and fulfill all your needs at one place, while ensuring you remain safe on-the-go.
- We have partnered with Dunzo, Zomato and Amazon Food at select stations to ensure that you have ready access to all your favorites from Shell Select and deli2go right from the comfort of your home.

Vaccination Drives for Frontline Staff

As the world grapples with the effects of the COVID-19 pandemic, the development of various vaccines has renewed hopes of a normal tomorrow. Getting vaccinated is the best line of defense we have against the invisible enemy.

In line with our philosophy of safety and care, and our continued commitment towards our people and the communities we are a part of, the Shell India Mobility team had organized COVID-19 vaccination drives for our frontline staff and their eligible family members at our fuel stations across the network.

Another major part of our workforce - the construction crews that help build the beautiful sites we see across our network cities – were also inoculated through these vaccination drives. This was done in collaboration with local hospitals and government officials, and our on ground team were able to inoculate all of our eligible* staff across our retailer operated fuel stations with the first jab. A lot of effort and care was taken to make the staff feel comfortable about taking the vaccine - from addressing concerns and explaining the side effects of the vaccine to organizing vaccination camps, our network of retailers along with their respective territory managers and the wider Mobility teams have taken a step in the right direction. This will certainly go a long way in helping break the chain of transmission and make our stations safer than ever.

(*staff who were fit to receive the vaccine as per the MoHFW norms and accounting for churn.)