As our country faces an unprecedented rise in the number of COVID-19 cases again, we want to assure you that Shell stations across our network continue to operate safely and reliably as per directives from government/local authorities, providing our customers with essential fuel and supplies.

The safety and wellbeing of our customers and site staff is of paramount importance to us and we have taken appropriate measures in this direction to ensure Shell fuel stations remain clean and as safe as possible for everyone.

All developments around COVID-19 are being closely monitored and we will continue to adapt accordingly to protect our customers and our site staff. In the meantime, let's help each other get through these uncertain times as best we can. Thank you for your help and understanding, and please stay safe.

What you can expect at our service stations:

  • Hygiene

    • Our staff at our fuel pumps are cleaning sites more intensively and regularly, particularly areas of high public contact such as counters, fuel pumps and door handles.
    • Wearing a mask inside a Shell station is mandatory.
    • Our site staff have been adequately trained on the importance of social distancing.
    • We follow government guidance on cleaning of hands regularly with soap or sanitizer. The toilets at our sites are open for staff and customers’ use.
    • We have employed multiple crowd and queue management techniques at our stations.
  • Payment

    • When you pay, we recommend using card or contactless payments in the store, rather than cash. We have facilities like UPI and NFC enabled at our fuel stations.
    • If you do go into the store, please make sure you always stay at least 1m away from other customers and wear a mask above your nose and mouth at all times.
  • Offers and Supplies

    • We’re working closely with our suppliers to keep our fuel stations well stocked.
    • All our deli2go counters are being sanitized at regular intervals.
    • All the staff handling food will continue to wear gloves, caps and masks as part of our food handling procedures.
    • We have extended our range of products to include daily essentials like bread, eggs, milk, etc. at select stations and safety essentials range like disinfectant wipes, masks, sanitizers, etc. to help you minimize your trips outside of your homes and fulfill all your needs at one place, while ensuring you remain safe on-the-go.
    • We have partnered with Dunzo, Zomato and Amazon Food at select stations to ensure that you have ready access to all your favorites from Shell Select and deli2go right from the comfort of your home.

Vaccination Drives for Frontline Staff

As the world grapples with the effects of the COVID-19 pandemic, the development of various vaccines has renewed hopes of a normal tomorrow. Getting vaccinated is the best line of defense we have against the invisible enemy.

In line with our philosophy of safety and care, and our continued commitment towards our people and the communities we are a part of, the Shell India Mobility team had organized COVID-19 vaccination drives for our frontline staff and their eligible family members at our fuel stations across the network.

Another major part of our workforce - the construction crews that help build the beautiful sites we see across our network cities – were also inoculated through these vaccination drives. This was done in collaboration with local hospitals and government officials, and our on ground team were able to inoculate all of our eligible* staff across our retailer operated fuel stations with the first jab. A lot of effort and care was taken to make the staff feel comfortable about taking the vaccine - from addressing concerns and explaining the side effects of the vaccine to organizing vaccination camps, our network of retailers along with their respective territory managers and the wider Mobility teams have taken a step in the right direction. This will certainly go a long way in helping break the chain of transmission and make our stations safer than ever.

(*staff who were fit to receive the vaccine as per the MoHFW norms and accounting for churn.)


Care for Community

Read about Shell's efforts to support the local community in this time of uncertainty

COVID-19 has affected our daily lives but it has been more challenging for some than the others. As an essential services provider, we have seen the impact on the ground and have tried to reach out to the communities we serve. We have provided the ones in need with essentials, with the help of local governing bodies and organizations.

In most places, our care packages included basic food items that would help feed a family of four for almost 5 days. In some areas, we distributed basic hygiene products (soaps and sanitizers), and for migrants, we organized freshly prepared meals and face masks. The on-ground activities were driven by our retailers, dealers and their teams who have made a difference to the local communities over the past few weeks.

Detailed state-wise account our initiatives are captured below.

Please note: All necessary safety norms including social distancing were followed while carrying out the activities in order to ensure personal well-being of one and all.


Our retailers in Bangalore, Mysore and Hubli-Dharwad have been engaged in procuring, packaging and distribution of relief kits to the people most affected by COVID-19. So far, more than 4500 kits have been distributed in these 3 cities.

In Bangalore, our retailers in association with Shell Fleet Solutions team, have been distributing personal care kits consisting of sanitizers, disinfectants and Vitamin-C boosters to Uber Medic drivers, to help them ‘go well’ even in these difficult times.

One of our retailers from Bangalore, Mr. Lohith decided to dedicate his birthday to a special cause. He joined hands with a local NGO and donated groceries that can feed up to 50 families. Each bag of grocery contained rice, pulses, wheat flour and oil.

Our retail team from Bull Temple Road and Sankey Road stations decided to spend their after-duty hours at the ISKCON temple packing around 30,000 grocery kits. These kits are handed over every day to those who are badly impacted by the outbreak. Our team gladly volunteered to help in packing these kits as ISKCON was facing trouble due to shortage of manpower. 

Mr. Sovit Khemka and his team of brave hearts wanted to do a little something for the people in their trade area and approached the DCP of Whitefield for permission to distribute food packets. With the help of the local police authorities, they were able to distribute food parcels to around 500 families and further hand-over around 600 parcels to the local police station for distribution in the future as and when they deemed fit.