We have been serving our customers for more than 15 years and have seen that fuel stations are at the heart of many communities. During such difficult times, we want to reassure you that as per the Government/local authorities’ guidelines, Shell fuel stations in India are operational and are providing our customers with fuel and essential supplies.

The safety and wellbeing of our customers and site staff is of paramount importance to us and we have taken appropriate measures in this direction to ensure Shell fuel stations remain clean and as safe as possible for everyone.

All developments surrounding COVID-19 are being closely monitored and we will continue to adapt accordingly to protect our customers and site staff. All commitments to the community Shell is a part of are taken very seriously, and a big thank you to all our customers for their confidence and trust in us. Please be safe and continue to care for one another.

  • Hygiene

    • Our staff at our fuel pumps are cleaning sites more intensively and regularly, particularly areas of high public contact such as counters, fuel pumps and door handles.
    • Keeping in line with the government guidelines, we have mandated the use of masks for all our site staff.
    • Our site staff have been adequately trained on the importance of social distancing.
    • We follow government guidance on cleaning of hands regularly with soap or sanitizer. The toilets at our sites are open for staff and customers’ use.
    • We have employed multiple crowd and queue management techniques at our stations and are only allowing 5 persons (for larger Select stores) or 1 person (for smaller Select stores) inside our stores at any point in time.
    • We would encourage you to use a mask as well while visiting our site and Select store.
  • Payment

    • When you pay, we recommend using card or contactless payments in the store, rather than cash. We have facilities like UPI and NFC enabled at our fuel stations.
    • If you do go into the store, please make sure you always stay at least 1m away from other customers and use a mask.
  • Offers and Supplies

    • We’re working closely with our suppliers to keep our fuel stations well stocked.
    • All our deli2go counters are being sanitized at regular intervals.
    • All the staff handling food will continue to wear gloves, caps and masks as part of our food handling procedures.
    • Only food that can be heated above 65 degrees Celsius is currently being served at deli2go to ensure food safety.
    • We have extended our range of products to include ready-to-eat/cook food items and daily essentials like bread, eggs, milk, etc. and have introduced the all-new safety essentials range (masks, sanitizers, etc.) to help you minimize your trips outside of your homes and fulfill all your needs at one place, while ensuring you remain safe on-the-go.
    • We have partnered with Dunzo to ensure that you have ready access to all your essentials right from the comfort of your home. 


Care for Community

Read about Shell's efforts to support the local community in this time of uncertainty

COVID-19 has affected our daily lives but it has been more challenging for some than the others. As an essential services provider, we have seen the impact on the ground and have tried to reach out to the communities we serve. We have provided the ones in need with essentials, with the help of local governing bodies and organizations.

In most places, our care packages included basic food items that would help feed a family of four for almost 5 days. In some areas, we distributed basic hygiene products (soaps and sanitizers), and for migrants, we organized freshly prepared meals and face masks. The on-ground activities were driven by our retailers, dealers and their teams who have made a difference to the local communities over the past few weeks.

Detailed state-wise account our initiatives are captured below.

Please note: All necessary safety norms including social distancing were followed while carrying out the activities in order to ensure personal well-being of one and all.


Our retailers in Bangalore, Mysore and Hubli-Dharwad have been engaged in procuring, packaging and distribution of relief kits to the people most affected by COVID-19. So far, more than 4500 kits have been distributed in these 3 cities.

In Bangalore, our retailers in association with Shell Fleet Solutions team, have been distributing personal care kits consisting of sanitizers, disinfectants and Vitamin-C boosters to Uber Medic drivers, to help them ‘go well’ even in these difficult times.

One of our retailers from Bangalore, Mr. Lohith decided to dedicate his birthday to a special cause. He joined hands with a local NGO and donated groceries that can feed up to 50 families. Each bag of grocery contained rice, pulses, wheat flour and oil.

Our retail team from Bull Temple Road and Sankey Road stations decided to spend their after-duty hours at the ISKCON temple packing around 30,000 grocery kits. These kits are handed over every day to those who are badly impacted by the outbreak. Our team gladly volunteered to help in packing these kits as ISKCON was facing trouble due to shortage of manpower. 

Mr. Sovit Khemka and his team of brave hearts wanted to do a little something for the people in their trade area and approached the DCP of Whitefield for permission to distribute food packets. With the help of the local police authorities, they were able to distribute food parcels to around 500 families and further hand-over around 600 parcels to the local police station for distribution in the future as and when they deemed fit.

Maharashtra, Telangana & AP

Our retailers in Pune, Nashik, Vizag and Hyderabad, along with their teams, safely packed and distributed essential food items like wheat flour, rice and pulses to those who have been most affected by the lockdown. Through this activity, they were able to support the daily needs of over 500 families.

Our frontline team from Pimpri, Pune participated in a blood donation drive when the turn out to such drives is expected to be low on account of the lockdown.

Our retailers in Nashik interacted with around 100 children in Adharteerth Ashram. These children are from agricultural families that have lost their livelihoods due to various adversities surrounding Covid. Our retailers taught the importance of hygiene through demonstrations and provided the children with food packets and sweets.

The frontline teams in Pune also distributed masks and sanitizers to PCMC ward office which caters to 14 healthcare wards.