• Simple & easy to use
  • Safer than Cash
  • No surcharge / fees on purchase and reload transactions at a Shell Petrol pump.
  • Exclusive benefits for Registered Customers:

* Applies for Registered Customers only.

Privacy Policy

Your privacy matters to us so please take a moment to familiarise yourself with this Shell Cash Card Privacy Statement and contact us if you have any questions or queries. This Privacy Statement complements the Global Privacy Notices available at www.shell.in/privacy - applicable depending on your relationship with Shell (in your capacity of private customer or a business person).

What does this Privacy Statement cover?

This Privacy Statement provides information about personal data which are collected and processed in the context of the issuance and use of the Shell Cash Card as well as your visits to the Shell websites related to the Shell Cash Card Solutions business, including the Shell Cash Cards Portal.

When processing an application for a Shell Cash Card, Shell or its affiliates (“the Shell Group”) may collect and process information that is necessary for assessing the status of the applicant. After the Shell Cash Card is issued, the Shell Group may collect and process transactional and location information of the cardholders, which are collected in real time.

Source of data

If you have not provided your personal data directly to Shell, please be informed that Shell has obtained your personal data from your employing or contracting company who in turn will have ensured that your consent has been obtained if this is required.

What data do we process?

Depending on the exact services used by you or your company, Shell Cash Card Solutions may process some or all of the following types of data:

  • Customer and Business contact details including name, mobile number, government issued ID number (e.g. PAN Number), address, birth date, marketing preferences and gender (so that we can address you properly); 
  • Information necessary for the completion of regulatory requirements related to fraud prevention and screening, if applicable;
  • Transaction details including driver’s name, card number, vehicle identifier, products purchased, date, time and location.

Purposes for processing the data collected

Personal Data supplied by the applicant for a Shell Cash Card and/or collected through the use of the Shell Cash Card, may be processed for the purposes of;

  • processing the application,
  • establishing a cardholder’s identity
  • operating the cardholder’s account(s) and facilitating access to and use of the online services relating to Shell Cash Card;
  • assessing and/or reviewing the card status and/or purchase record of the Shell Cash Card on an ongoing basis;
  • conducting screening for trade controls and anti-bribery and corruption purposes (to the applicable extent);
  • monitoring volume and spend information;
  • tracing and recovering the Shell Cash Card;
  • conducting aggregated market research and/or statistical analysis;
  • identifying and (if possible) preventing money laundering and fraud; and/or
  • marketing and commercial communication subject to any consent obtained.

In each case the processing may take place at any time during the course of the application process and/or the Shell Cash Card agreement, and may continue after that agreement has ended for limited purposes (invoicing cycle, compliance with legal, fiscal and/or contractual requirements including internal audit).

Marketing

Shell will only send marketing to individuals within your organisation if consent has been given. Individuals are free to withdraw their consent to receive marketing at any time. Consent may also be withdrawn at any time by your company’s authorised representative. For more information please refer to the Global Privacy Notice available at www.shell.in/privacy depending on your relationship with Shell.

Who is responsible for any personal data collected?

Shell India Markets Pvt. Ltd in cooperation with your local Shell Cash cards contracting company: Shell India Markets Pvt. Ltd, is the Data Controller for processing personal data.

Sharing your personal data

Your personal data that are collected as a part of the agreement may be transferred within the Shell group, including to Shell companies which may be located outside the Economic European Area (“EEA”) for the purposes specified above.

Additionally, your personal data may be shared with or obtained from any of the following parties:

  • the participants in the Shell Cash Card scheme, such as the acquirers that provide payment processing services (such as Worldline), Shell retailers and/or any other company that is permitted to supply products and/or services to Shell Cash Card cardholders under the Shell Cash Card scheme;
  • any person to whom any member of the Shell Group proposes to transfer any of its rights and/or duties under a Shell Cash Card agreement; 

We will not disclose your Personal Data without your permission unless we are legally entitled or required to do so. For full details please refer to Global Privacy Notice - available at www.shell.in/privacy depending on your relationship with Shell.

Your rights

You have the right of access to your Personal Data collected through the Shell Cash Card as well as the right to request correction or deletion of such Personal Data (but only where it is no longer required for a legitimate business purpose). For full details please refer to Global Privacy Notice available at www.shell.in/privacy depending on your relationship with Shell.

Who can I contact for more information?

You can contact Shell Cash Card Customer Care by calling 1800 4250 3000 (Toll Free) or 022-4042 6026 (charged at your telecommunication provider regular rates)

Program Closure

What is happening to the Shell Cash Card (SCC) Program?

We are extremely thankful for your continued support and loyalty of Shell Cash Card over the last few years. The SCC program has helped us be in regular connect with you - our loyal customers and reward you for your patronage. However, we have made a conscious decision to conclude this program w.e.f. 15th Mar 2020 and make way for new & improved initiatives:

  • Fleet Customers: Shell Fleet Prepaid will now cater to your fleet management need, please contact your account manager at Shell or write to fleetsolutions-india@shell.com.
  • Non fleet customers: Keep watching this space for a new digital program.

Under the current program you will not be able to earn any further cashback after 29th February 2020. Your card/s will expire on 15th Mar 2020 and accordingly, any and all balance held in your card(s) account must be exhausted before 15th March 2020. For more information, you can reach out to us at 180042503000, or drop us an email at generalpublicenquiries-in@shell.com.

We deeply regret any inconvenience caused and would like to see you on board soon on one of our 2 new exciting programs very soon. 

What will happen to my balance on the Shell Cash Card?

Customers are strongly advised to exhaust their balance on or before 15th March 2020 Whether shopping for fuel, at Shell Select or Deli2go.

Till when can I earn Cashback on my transactions?

Customers will be eligible for cashback until 29th Feb 2020. The 0.5% cashback for the month of Feb 2020 will be credited to the customer by 5th Mar 2020. Customers can utilize this cashback for any purchases done till 15th Mar 2020.

From 1st Mar 2020, any transactions done using the SCC will not be eligible for cashback.

Will I be able to access my account on the Shell Cash Card Customer Portal?

Yes, you will be able to access your account on the portal on the link https://shell.in.worldline.com/SHELLPortal/shellLogin until 30th Mar 2020. It is advised that customers download any transactional information, as the portal will be de-activated after 30th Mar 2020.

I tried transacting my card and was told my card was cancelled as of 2nd Jan 2020.

As per our terms and conditions, we have cancelled those cards that have not been used for transactions since 1st Jan 2019. In case you have any queries regarding this, pls contact our Customer Care number at 180042503000/022-40426026**

Where can I get the transaction statement for my Shell Cash card?

Until 30th Mar 2020, you can use your user ID & password to login to the customer portal on https://shell.in.worldline.com/SHELLPortal/shellLogin. Here you can access your statement from the Reports section.

If you are requesting for a statement after 30th Mar 2020, you can send an email request to the following ID: generalpublicenquiries-in@shell.com*

Who can I contact for any query related to the Shell Cash Card?

On or Before 15th March 2020:

You can call us on 1800 425 03000/022 4042 6026**

From 16th March 2020 onwards

You can write to us at generalpublicenquiries-in@shell.com*

* Subject to revision without any prior notice.
** Rates are as applicable.
^ Reload limits are subject to change without any prior notice.

Terms & Conditions

  1. The “Shell Cash” card Programme refers to a prepaid cards programme as per the details stipulated here (“Program”) and is developed for individuals for purchases of fuels, lubes and C-store items at participating Shell retail outlets in India. Participation in the Program is subject to these Terms & Conditions read with applicable laws, which may be changed by Shell India Markets Pvt Ltd., from time to time at its sole discretion and without any prior notice, and shall be deemed to constitute acceptance by the participant of such Terms & Conditions as amended from time to time. The latest version of Terms & Conditions applicable to the Program can be found on the Website.
  2. The Shell Cash card program will be valid till 15th Mar 2020 and all Cards issued pursuant to this Program shall automatically and finally expire on 15th Mar 2020. 
  3. All reference to Shell here shall mean Shell India Markets Pvt Ltd., having its Registered Office at the following address - Shell India Markets Pvt Ltd, 2nd floor, Campus 4A, RMZ Millenia Business Park 143, Dr, MGR Road, Perungudi, Chennai – 600096, India.
  4. An eligible applicant is any person above 18 years of age and ordinarily resident of India (“Eligible Applicant”) and has expressed interest in acquiring a “Shell Cash” prepaid card by paying the amount as decided by Shell from time to time.
  5. Customer who enrolls in the Shell Cash card program (B2C/B2B/B2B2C) is referred to as “Customer”
  6. Shell reserves the right to grant or refuse membership to Shell Cash Card Program
  7. “Account” refers to the master account that is created for the Customer at time of enrollment
  8. “Card” here refers to the child cards that are linked to the Account
  9. The Customer should take adequate precautions to protect the cards and prevent damage
  10. All Cards will be protected with a PIN
  11. Customer will be liable for any losses arising due to card loss, misuse, or out of sharing of PIN consciously or otherwise
  12. Customer gives an agreement to receive on the Registered Mobile Number SMS related with Transactions as well as any other Information Related with Shell Retail which may be relevant for the Customer.
  13. Customer has the option to opt out of receiving promotional messages by unselecting the box in the Profile page on the Customer Portal 
  14. The facilities available through the Website, including but not limited to, Card reload, reporting of lost Cards, and display of transaction reports shall be considered online services (“Online Services”).
  15. The Shell Website supporting the Program (www.shell.com/india/cards) shall contain certain details relating to the Program.
  16. Upon completing the process stipulated here, the Shell Cash pre-paid Card (“Card”) may be issued in the manner stipulated above. The Card may also be handed over by an Eligible Applicant as a gift to another person and the person to whom the Card is being issued or the person who receives the Card as a gift shall be the Card Holder (“Card Holder”).
  17. A Customer can enroll for the Shell cash program by providing KYC documents for ID proof and Address proof and providing basic details
  18. A Customer is “Registered” when he/she provides the minimum mandatory details like Name, mobile number, date of birth and gender. 
  19. The Account number will be used for all online transfers
  20. A Card Holder needs to preload the Card with money he/she wishes to spend at a participating Shell retail outlet, subject to a minimum load / reload as prescribed by Shell from time to time.
  21. Customer can reload the Account either through NEFT/IMPS/RTGS to the nominated account or by cash/card payment at Site
  22. Any reload done through the Card at site will reflect only in the Account Balance
  23. The amount of money preloaded in a Card can be used by the Card Holder / Customer to purchase fuel / lubes / C-store item at a participating Shell retail outlet.
  24. No interest is payable to the Card Holder/Customer on the amount of money loaded on the Card.
  25. Money once loaded on the Card by a Card Holder/Customer cannot be withdrawn in the form of cash at any of the participating Shell retail outlet. 
  26. All Eligible Applicants who wish to enroll into the program will be deemed to have become a Customer only after the first transaction by the Card Holder.
  27. Each Card issued to a Customer is strictly personal to the entity to whom it has been issued and is non-transferable.
  28. Any tax, charge or other liability incurred by a Card Holder as a result of his/her usage of the Card or the use of any other benefit shall be to the account of and shall be the sole responsibility of the Card Holder.
  29. By applying for the Program, a Customer explicitly authorizes Shell and also any of the organizations / 3rd parties that Shell may appoint or with which Shell may finalize arrangements, to use data stored of the Customer for marketing or communication purposes.
  30. A Card issued is valid for a period of 3 years or any other specified / specific period as embossed on the Card subject to the other Terms & Conditions herein provided. Shell reserves the right to change the period with / without prior notice to the Card Holder at its sole discretion.
  31. The validity period of the card will be determined by Shell, subject to an annual renewal fee to be paid by the Customer. The renewal fees applicable would be as on the date of renewal. The amount of such fee shall be decided by Shell at its sole discretion and is subject to revision by Shell, without any prior notice or intimation.
  32. Any “Account” that has not transacted for a period of one year, the Account status will change to “Cancelled” and purged out of the system.
  33. All issued Cards of a Customer remain the property of Shell and must be returned upon termination of account or sought by Shell hereunder for any reason.
  34. A Card/Account can be cancelled, subject to fees as applicable on date of request.
  35. Shell reserves the right to fix a fee for Card/Account cancellation at its discretion from time to time
  36. If a Customer chooses to cancel their card/account they will get a cheque/DD of the balance amount after deduction of cancellation charges
  37. Shell Cash Card monthly Cashback shall be credited in the first week of next month to the month of the eligible Purchase by the Registered Card Holders. Cash back for any other promotion announced in the course of Programme shall be credited into the card holders account within 45 days.
  38. Registered Card Holders will be eligible for cashback on transactions done till 29th Feb 2020. For transactions from 1st Mar 2020 onwards, there will be no cashback credited. 
  39. If a Customer cancels a card/account, before the 5th of any month, he/she will not get the cashback credit of transactions done in the previous month and any in the current month. If the cancellation request comes after 5th of the month, the customer is eligible to get the cashback credit for the previous month’s transactions but not eligible for the current month transactions
  40. A Customer shall be liable for any losses arising due to card loss, misuse, or out of sharing of PIN consciously or otherwise 
  41. A Member shall immediately notify for blocking the Card of the Member through the Website or call the Customer Care center at 1800 425 03000/022 4042 6026, if a Card is lost, stolen or damaged. If lost hot listed Card is subsequently found, it cannot be de-hot listed and the Card Holder will have to apply for a replacement Card. A reference number and transaction slip is generated for such notification through any of the referred modes and it must be checked for accuracy by the Card Holder. A card which is not registered with Shell cannot be blocked and Shell is not liable for any losses arising out of the loss of any such card. In case of a registered card being lost, the card balance as at time of blocking less the replacement fee would be reloaded on the replacement card.
  42. The Cards can be replaced for a fee. Shell reserves the right to fix a fee for Card replacement at its discretion from time to time. Requests received for blocking and/or replacement of lost, stolen or damaged Card through any of the processes defined by Shell would be construed as genuine and Shell will not be responsible and / or liable for consequences arising out of it acting upon such requests should any fraud, trick, forgery, impersonation or misrepresentation be involved in such requests. The Card Holder will be fully responsible for ensuring adequate precautions and will also be fully responsible for all liabilities / consequences arising out of any request received for blocking and/or replacement of a lost, stolen or damaged Card either from the Card Holder or from any impersonator. Shell’s decisions will be final and binding in the entire process and any dispute in this regard will not be entertained.
  43. Replacement Card requests received until 29th Feb will be honored. For any replacement requests post 1st Mar 2020, pls write to generalpublicenquiries-in@shell.com*
  44. All telephone instructions received shall be verified on the basis of personal details submitted by the User during Registrations or updated there after in accordance with the T&C of the Programme. They shall be deemed accurate and Shell shall not be liable for executing these instructions in good faith.
  45. Shell provides no guarantee in relation to the Online Services or the data available within it. The Card Holder accepts the Online Services and the data available via these services “as is” and any use of the Online Services shall be undertaken at the Card Holder’s account and risk. Shell undertakes that reasonable skill and care is used to ensure that the Shell Website and the Online Services are available for Card Holder. However the Card Holder acknowledges that it is technically impossible for Shell to ensure that the Shell Website and the Online Services are always available and Shell does not undertake to provide such uninterrupted availability.
  46. The Card Holder agrees that by using the Card, at participating Shell retail outlets, and / or by submitting their application Form to Shell or through the Website, he / she has read and understood the prevailing Terms & Conditions of the Program and confirms that he / she is bound by such Terms & Conditions voluntarily and agrees to pay all specified charges. Usage of the Card by a Card Holder after updation of Terms & Conditions would be considered as confirmation of acceptance of the revised Terms & Conditions by the Card Holder.
  47. The rates of fuels / lubricants / convenience retail items applicable at a participating Shell retail outlet are subject to revision without any prior intimation to Card Holders. The rates applicable for any purchase transaction at a participating Shell retail outlet shall be as on date of purchase.
  48. Shell may at its sole discretion update the list of participating retail outlets without any prior notice to the Card Holders.
  49. Shell reserves the right to decide on the product range available (fuels / lubes and C-store items) for the Card Holders / Members to purchase using the Card at any of its participating retail outlets.
  50. The participation in  the Program entitles the Customer to various services, including but not limited to re-loads of Cards through various means, hot listing of Cards, replacement of lost Cards etc. Shell reserves the right to add or remove any services without prior notice. Shell also reserves the right to charge and revise the fees applicable for any or all such services without any prior intimation at its sole discretion. The schedule of such services and the fees applicable is available at www.shell.com/india/cards
  51. Notwithstanding any provision here, Shell shall not be liable in any manner with respect to use of the Cards whether by any Card Holder, its nominees or any third party and reserves the right to reject any application at its sole discretion.
  52. The above Terms & Conditions are subject to revision / updation at the sole discretion of Shell without any prior intimation.
  53. Any dispute relating to the Cards shall be submitted to the exclusive jurisdiction of the courts at Bangalore.

Shell Cash Card for Consumer

What is the “Shell Cash” Program for Consumers?

Shell Cash is a prepaid card Program run by Shell in India to offer its customers a payment option that helps them enjoy cashless convenience at participating Shell Retail outlets.

The customers can utilize this card to purchase fuel, lubricants, and products sold in the Shell C-stores for their personal consumption. The customers can reload this card through various channels and modes of payment like cash, credit/debit cards directly at the Shell sites, or online using net banking.

What is the Shell Cash card?

The Shell Cash card is a magnetic stripe enabled plastic card. In order to keep your money secure, any transaction on the card requires a 4 digit PIN to be input. This PIN can be reset or changed by you at any point of time on the terminal at the Shell site. For security purposes, the PIN request will be accompanied by an OTP sent to the registered mobile number via SMS. When the OTP is correctly entered on the terminal at the site, the PIN can be set/changed.

Do I need to register my Card?

If you have purchased your card after 1st July 2018, then your card would have been registered by default at the time of purchase. You should be getting an SMS alert for every transaction done on the card.

If you have purchased your card before 1st July and are getting SMS alerts on every transaction that means you have opted & completed the registration process at some point of time.

If for any reason you are not getting the SMS – could be if you have not registered earlier or have not updated your current mobile number – in that case, pls take the support of the call center to complete your registration.

The benefits of registration are as follows:

  1. Card security. Registration will ensure that any money left behind on a stolen/lost card is transferred into the new Card.
  2. 0.5% cashback every time you purchase for INR 500 or more in a day.
  3. Enables online tracking the transactions made at any of the participating Shell Outlets
  4. Viewing your monthly statements on our website.
  5. Blocking your card online if it gets stolen or lost.
  6. Refund of monies, if any should the customer chose to cancel the Card.

How can I secure my Shell Cash Card?

  1. Your Shell Cash Card now has an additional security feature of a 4-digit PIN. If you are a registered customer with your mobile number updated, pls visit any of the participating Shell Sites to allow the site staff to assist you in generating/changing your secure personalized PIN.
  2. It is highly recommended that you don’t give your Shell Cash Card to anyone else for use. In case, you would like to hand over your card to your son/daughter/wife/parents/chauffer, please make it a point for reviewing the Card transaction slip & Shell’s electronic bill for your reference.
  3. Remember / safely make note of your Card Number immediately after you receive it. It is only with this that any emergency service, such as hot listing / preventing misuse of your lost / stolen card can be proceeded. This is mandatory for registered & nonregistered cardholders.
  4. Ensure your card is Registered and the mobile number is updated to the one you are using currently

How can I earn Cash Back from Shell Cash Card?

  1. Any customer who holds a REGISTERED card, starts earning cashback @ 0.5% every time you purchase for INR 500 or more in a day using your Shell Cash Card at any of the participating Shell stations.
  2. This purchase of INR 500 or more can be made across different product lines – Fuels, Lubricants & Convenience Retail products. Different products can be clubbed together as well.
  3. The purchase of INR 500 or more cannot be clubbed across different days. However, within the same day, INR 500 can be purchased across different product lines and at different participating outlets to be eligible for cash back.
  4. The total cashback earned for the month shall be credited into the card holders Shell Cash Card account on or before 5th of next month.
  5. Cash Back will be eligible only for those purchases made after a customer has registered his/her card.

Pls note, you will be able to earn cashback only on transactions till 29th Feb 2020. Any transactions done from 1st March 2020 will not be eligible for earning cashback.

What fees apply to the Shell Cash Program?

The following fees* apply to the Shell Cash program:

1.       Card issuing fee - only applied once (bought from Shell Fuel Stations) – Rs 50

2.       Purchase transaction fee: NIL Charge

3.       Reload Transaction fee: NIL Charge for loading by Cr/Dr cards at a participating retail outlet. Please check for any charge that is levied by your Cr/Dr issuing bank.

4.       Online Card Loading fee via NEFT (direct bank transfer from Customer’s account): NIL Charge from our end. NEFT charges as per Customer’s bank policy

5.       Annual membership fee: Nil

6.       Card replacement fee (if card is lost/stolen/damaged): Rs. 50

7.       Card replacement fee at expiry date : NIL charges

8.       Card cancellation fee without Refund (Nil Balance) : NIL charges

9.       Card cancellation fee with Refund: Rs. 100. This is applicable only for Registered Card Holders. Shell will be unable to process any refund, in case a Cardholder has not completed the registration process. This charge is collected owing to the refund processing charges incurred by Shell. It is recommended that a customer purchase fuels/lubricants / CR products from any of the participating stations for the balance amount in the Card & bring it to NIL balance. In such a case no charges will be levied for card cancellation as there will be NIL refund to be processed.

How do I re load money on the card?

We offer various ways by which you can load your Shell Cash Card. Browse through the details below & select any mode that suits you the best.

Online Mode

  • NEFT via Netbanking/IMPS- Direct transfer from your Bank Account (Highly Recommended) : NIL Charge from our end. NEFT charges as per Customer’s bank policy

Detailed steps available on https://www.shell.in/motorists/shell-cash-card/reload-your-shell-cash-card.html

It shall take 2 Working Hours post Credit to reload your Shell Cash Card.

Kindly note that Banks are closed between 4 PM & 8 AM on regular weekdays, 2nd & 4th Saturdays, all Sundays & Public Holidays.*

At Shell Outlets:

  • Cash : NO additional charge
  • Credit / Debit Card : Additional charges as applicable by the issuing bank of your credit/debit card

Can I load a Shell Cash card with a cheque?

No, reloads by cheque are not possible. Only online NEFT/IMPS transfers and cash/credit/debit cards at Shell outlets are accepted to reload your card.

Do I get Credit facility on Shell Cash card?

No, the Shell Cash card is not a credit card, your card account will be debited immediately and the corresponding amount deducted from the card account balance at the moment of transaction. If funds on the card are insufficient to perform a fuel purchase, then the payment will not be authorized and you will need to reload your card to continue using it.

What is the minimum and maximum loading amount?

While doing a reload at a Shell site, the minimum loading amount is Rs.500^ and thereafter in multiples of Rs50^. E.g: Rs 400 cannot be loaded because it is less than Rs. 500 and similarly Rs. 720 cannot be loaded for it is not in multiple of Rs. 50. For security reasons, we also do not accept cash/Cr/Dr card reload amounts higher than Rs. 10,000^ at a time on a single day.

There are no minimum or maximum limits while doing an online reload transaction via NEFT/IMPS

How to check the balance on my Shell Cash card?

  1. Call our Customer Care on 1800 425 03000/022 4042 6026.**
  2. If your card is registered with Shell, log on to your web account at https://shell.in.worldline.com/SHELLPortal/shellLogin
  3. You can ask the Shell attendant to swipe the card on the terminal to check your balance.
  4. Every time you make a purchase at the participating Shell Retail outlet, the charge slip will indicate the remaining balance on your card.
  5. You will also receive a SMS after each re-load or purchase transaction informing you of the balance on your card, if you are registered as a customer.

How do I use my Shell Cash card for purchases at the Shell outlet?

Once you have selected your purchase items, you will need to ensure card has sufficient balance to make the purchase through Shell Cash Card. You can handover your card to the site staff who will swipe your card  and request you to input your secure 4-digit PIN on the terminal. It is highly recommended that you do not divulge this secure PIN to any one. If the balance is sufficient, the amount will be deducted from your card and you will get an SMS alert of the transaction with the new balance details.

What should I do if my card is damaged or not working for some reason?

If your card does not work at the participating Shell Retail outlet, the site attendant may be able to assist you to solve the problem; however there may be instances when you may need to call our Customer Care number to allow us to solve the problem. In some cases, especially if the card is damaged or worn out, the card may need replacement. In such a case, the funds available on your damaged card will be transferred to the new card (fee of Rs 50* will be levied).

If you have a non-registered card it will not be possible to recover the balance remaining on your old card. This is one of the reasons we recommend you to register your card with your personal details.

What should I do if I lose my Shell Cash card?

  1. Please contact the Customer Care number as soon as possible, on losing your Shell Cash Card. The Shell Cash team will ensure that your card is blocked immediately to prevent any misuse.
  2. If you have a registered card, Shell will replace your card with a new one and your remaining balance available at the moment of blocking the card will be transferred on the new card (fee of Rs 50* will be levied). You should expect to receive the new card within a week.
  3. If you have a non-registered card it will not be possible to recover the balance remaining on your old card. This is one of the reasons we recommend you to register your card with your personal details online.

What information can I get from the web on my card account?

If your card is registered on the Shell Cash web pages you will be able to view statements showing all your purchase and reload transactions.  

What should I do if some data embossed on the card is incorrect?

You should call our Customer Care number and we can send you a new card with correct data. In some cases we may ask you to pay a card replacement fee.

What should I do if I want to change my registered details (e.g.: phone number and address)?

You should login (with your User ID and Password) on https://shell.in.worldline.com/SHELLPortal/shellLogin and change your details directly there. Alternatively you can call our Customer Care number on 1800 425 03000/022 4042 6026.** and ask for your details to be changed. There is no need for a new card.

How long is the Membership valid for?

The Shell Cash Program Membership is valid until 15th March 2020 for all transacting cards.

Any cards that haven’t been used for transactions since 1st Jan 2019 were cancelled on 2nd Jan 2020.

For any queries related to this pls call on our Customer Care on 1800 425 03000/022 4042 6026.**

Why is the Shell Cash Card Program ending?

We are extremely thankful for your continued support and loyalty of Shell Cash Card over the last few years. The SCC program has helped us be in regular connect with you - our loyal customers and reward you for your patronage. However, we have made a conscious decision to conclude this program w.e.f. 15 Mar 2020 and make way for new & improved digital program.

Under the current program you will not be able to earn any further cashback after 29th February 2020. Your card/s will expire on 15 Mar ’20 and accordingly, any and all balance held in your card(s) account must be used before 15th March 2020. For more information, you can reach out to us at 180042503000, or drop us an email at generalpublicenquiries-in@shell.com*

We deeply regret any inconvenience caused and would like to see you on board soon on the new and improved Loyalty platforms

What do I do with my Balance?

Customers are strongly advised to exhaust their balance on or before 15th March 2020 whether shopping for fuel, at Shell Select or Deli2go.

Will I be able to access my account on the Shell Cash Card Customer Portal?

Yes, you will be able to access your account on the portal on the link https://shell.in.worldline.com/SHELLPortal/shellLogin until 30th Mar 2020. It is advised that customers download any transactional information, as the portal will be de-activated after 30 Mar 2020.

I tried transacting my card and was told my Card was cancelled as of 2nd Jan 2020.

As per our terms and conditions, we have cancelled those cards that have not been used for transactions since 1st Jan 2019. In case you have any queries regarding this, pls contact our Customer Care number at 180042503000/022-40426026**

Where can I get the transaction statement for my Shell Cash card?

Until 30th Mar 2020, you can use your user ID & password to login to the customer portal on https://shell.in.worldline.com/SHELLPortal/shellLogin. Here you can access your statement from the Reports section.

If you are requesting for a statement after 30th Mar 2020, you can send a email request to the following ID: generalpublicenquiries-in@shell.com*

Who can I contact for any query related to the Shell Cash Card?

On or Before 15th March 2020:

You can call us on 1800 425 03000/022 4042 6026**

From 16th March 2020 onwards

You can write to us at generalpublicenquiries-in@shell.com*

* Subject to revision without any prior notice.
** Rates as applicable.
^ Reload limits are subject to change without any prior notice.

Shell Cash Card for Business

What is the “Shell Cash” Program for Business?

Shell Cash for Business is a variant of the prepaid card Program run by Shell in India to offer its customers a payment option that helps them enjoy cashless convenience at participating Shell Retail outlets.

The customers can utilize this B2B card to purchase fuel, lubricants and products sold in the Shell C-stores for their businesses. The customers can reload this card through various channels and modes of payment like cash, credit/debit cards directly at the Shell sites, or online using net banking.

What is the B2B Shell Cash card?

In this variant is that there will be a master account that will be controlled by the designated person in the Business. Once enrollment is complete, a welcome mail will be sent to the registered email ID. There will not be any physical card for the master account. Just an 8 digit account number will be communicated. The Business needs to login to their account and then fund it via an online transfer using the 8 digit card number. Detailed steps for this are available at https://www.shell.in/motorists/shell-cash-card/reload-your-shell-cash-card.html

After the account is funded, the Business will be able to place an order for the cards. There will be an issuance fee for each card as mutually agreed. There is a cap of 25 cards* per order. If you need, more cards then you can take the support of the Shell Field Executive for your area.

If the funds are exhausted, the business will not be able to place card orders. Cards ordered are referred to as child cards and will be delivered to the registered address within 7 working days

The child card is a magnetic stripe enabled plastic card. In order to keep your money secure, any transaction on the card requires a 4 digit PIN to be input. This PIN can be reset or changed by you at any point of time on the portal or on the terminal at the Shell site. For security purpose, the PIN request will be accompanied by an OTP sent to the registered mobile number via SMS. When the OTP is correctly entered in the portal or on the terminal at site, the PIN can be set/changed.

What fees apply to the Shell Cash Program?

The following fees* apply to the Shell Cash program:

  • Card issuing fee - only applied once (when ordered online through the portal) – Rs 50 per card
  • Purchase transaction fee : NIL Charge
  • Reload Transaction fee : NIL Charge for loading by Cr/Dr cards at a participating retail outlet. Please check for any charge that is levied by your Cr/Dr issuing bank.
  • Online Card Loading fee via NEFT (direct bank transfer from Customer’s account): NIL Charge from our end. NEFT charges as per Customer’s bank policy
  • Annual membership fee: Nil
  • Card replacement fee (if card is lost/stolen/damaged): Rs. 50
  • Card replacement fee at expiry date : NIL charges
  • Account cancellation fee without Refund (Nil Balance) : NIL charges
  • Account cancellation fee with Refund: Rs. 100. This charge is collected owing to the refund processing charges incurred by Shell. It is recommended that a customer purchases fuels / lubricants / CR products from any of the participating stations for the balance amount in the account & bring it to NIL balance. In such a case no charges will be levied for account cancellation as there will be NIL refund to be processed.

How long is the Membership valid for?

The Shell Cash Program Membership is valid until 15th March 2020 for all transacting cards.

Any cards that haven’t been used for transactions since 1st Jan 2019 were cancelled on 2nd Jan 2020.

For any queries related to this pls call on our Customer Care on 1800 425 03000/022 4042 6026.**

How do I re load money on the card?

We offer various ways by which you can load your Shell Cash Card. Browse through the details below & select any mode that suits you the best.

Online Mode

  • NEFT via Netbanking/IMPS- Direct transfer from your Bank Account (Highly Recommended) : NIL Charge from our end. NEFT charges as per Customer’s bank policy

Detailed steps available on https://www.shell.in/motorists/shell-cash-card/reload-your-shell-cash-card.html

It shall take 2 Working Hours post Credit to reload your Shell Cash Card.

Kindly note that Banks are closed between 4 PM & 8 AM on regular weekdays, 2nd & 4th Saturdays, all Sundays & Public Holidays.*

At Shell Outlets using the child card:

  • Cash : NO additional charge
  • Credit / Debit Card : Additional charges as applicable by the issuing bank of your credit / debit card

Pls Note: When a reload is done using a child card, the reloaded amount is credited to the master account and not to the child card balance.

Can I load a Shell Cash card with a cheque?

No, reloads by cheque are not possible. Only online NEFT/IMPS transfers and cash/credit/debit cards at Shell outlets are accepted to reload your card.

Do I get Credit facility on Shell Cash card?

No, the Shell Cash card is not a credit card, your card account will be debited immediately and the corresponding amount deducted from the card account balance at the moment of transaction. If funds on the card are insufficient to perform a fuel purchase, then the payment will not be authorized and you will need to reload your card to continue using it.

What is the minimum and maximum loading amount?

While doing a reload at the Shell site, the minimum loading amount is Rs.500^ and thereafter in multiples of Rs50^. E.g: Rs 400 cannot be loaded because it is less than Rs. 500 and similarly Rs. 720 cannot be loaded for it is not in multiple of Rs. 50. For security reasons, we also do not accept cash/Cr/Dr card reload amounts higher than Rs. 25,000^ at a time on a single day.

There are no minimum or maximum limits while doing an online reload transaction via NEFT/IMPS

How to check the balance on my Shell Cash B2B Account?

•        Call our Customer Care on 1800 425 03000/022 4042 6026.**

•        If your card is registered with Shell, log on to your web account at https://shell.in.worldline.com/SHELLPortal/shellLogin

•        You will also receive a SMS after each re-load or purchase transaction informing you of the balance on your account.

How to check the balance limit on my Shell Cash B2B Child card?

•        You can ask the Shell attendant to swipe the card on the terminal to check your balance daily/monthly limit.

•        Every time you make a purchase at the participating Shell Retail outlet, the charge slip will indicate the remaining balance daily/monthly limit on your card.

Pls Note: Any balance enquiry done on site using a child card will only display the daily/monthly limit balances for that specific child card. For security reasons the master account balance will not be displayed.

How can I control my expenses using a B2B Shell Cash Card?

In the B2B variant, the balance sits in the master account. You can control the maximum exposure you would like to give to your individual drivers by doing the following

•        Set Daily Limit against every Child Card. The user of the Individual Card can not purchase products at Shell Network more than set Daily Limit in a single day

•        Set Monthly Limit against every Child Card. The user of the Individual Card can not purchase products at Shell Network more than set Monthly Limit in a single Calendar Month

•        The Daily/Monthly Limits can be reset at any moment of time by the authorized person by logging on to the portal using the login credentials provided

How can I secure my Shell Cash Card?

•        All Child Cards come along with Pin Acceptance Feature to ensure additional security while usage

•        Customer can call up Call Centre to Replace, Hotlist & Cancel cards if lost or misplaced after doing KYC Check

•        The Pins can be reset Online using secure login credentials to ensure instant non-usage of any Card misplaced

How can I earn Cash Back from Shell Cash Card?

  1. A customer starts earning cash back @ 0.5% every time you purchase for INR 500 or more in a day using your Shell Cash Card at any of the participating Shell stations.
  2. This purchase of INR 500 or more can be made across different product lines – Fuels, Lubricants & Convenience Retail products. Different products can be clubbed together as well.
  3. The purchase of INR 500 or more cannot be clubbed across different days. However, within the same day, INR 500 can be purchased across different product lines and at different participating outlets to be eligible for cash back.
  4. The total cash back earned for the month shall be credited into the card holders Shell Cash Card account on or before 5’th of next month.

Pls note, you will be able to earn cashback only on transactions till 29th Feb 2020. Any transactions done from 1st March 2020 will not be eligible for earning cashback.

How do I use my Shell Cash card for purchases at the Shell outlet?

Once you have selected your purchase items, you will need to ensure card has sufficient limit balance to make the purchase through Shell Cash Card. You can handover your card to the site staff who will swipe your card and request you to input your secure 4-digit PIN on the terminal. It is highly recommended that you do not divulge this secure PIN to anyone. If the limit balance is sufficient, the amount will be deducted from your card and an SMS alert of the transaction with the new balance details will be sent to the registered mobile number

What should I do if my card is damaged or not working for some reason?

If your card does not work at the participating Shell Retail outlet, the site attendant may be able to assist you to solve the problem; however there may be instances when you may need to call our Customer Care number to allow us to solve the problem. In some cases, especially if the card is damaged or worn out, the card may need replacement. In such a case, the funds available on your damaged card will be transferred to the new card (fee of Rs 50* will be levied).

What should I do if I lose my Shell Cash card?

•        Please contact the Customer Care number as soon as possible, on losing your Shell Cash Card. The Shell Cash team will ensure that your card is blocked immediately to prevent any misuse.

•        Shell will replace your card with a new one and your remaining balance available at the moment of blocking the card will be transferred on the new card (fee of Rs 50* will be levied). You should expect to receive the new card within a week.

What information can I get from the web on my card account?

Each account will have a dedicated login ID and password where you can:

•        Check Balance on Master account

•        Order cards

•        Set Daily/monthly limits

•        View transaction details

•        Request for Hotlisting & Replacement of cards if lost

What should I do if some data embossed on the card is incorrect?

You should call our Customer Care number and we can send you a new card with correct data. In some cases we may ask you to pay a card replacement fee.

What should I do if I want to change my registered details (e.g.: phone number and address)?

You should login (with your User ID and Password) on https://shell.in.worldline.com/SHELLPortal/shellLogin  and change your details directly there. Alternatively you can call our Customer Care number and ask for your details to be changed. There is no need for a new card.

How do I cancel my account if I want to?

If a business wants to cancel the account, they can contact Customer Care who will do KYC verification.  Customer Care will ask for the reason and forward the request to Shell mentioning the reason. Once Shell approves, Customer Care will further place the request for account cancellation with refund. The account balance which is available in the master account will be given via DD. The process takes 10 working days to receive the DD

This process will be valid till 15th Mar 2020

Why is the Shell Cash Card Program ending?

We are extremely thankful for your continued support and loyalty for Shell Cash Card over the last few years. The SCC program has helped us be in regular touch with you - our loyal customers and reward you for your patronage. However, we have made a conscious decision to conclude this program w.e.f. 15 Mar 2020 and make way for new & improved initiatives.

Shell Fleet Prepaid will  now cater to your fleet management need, please contact your account manager at Shell or write to fleetsolutions-india@shell.com to enrol for the same. We will try our best to ensure your business remains unaffected by this change.

Under the current Shell Cash card program you will not be able to earn any further cashback after 29th February 2020. Your card/s will expire on 15 Mar ’20 and accordingly, any and all balance held in your card(s) account must be used before 15th March 2020. For more information, you can reach out to us at 180042503000, or drop us an email at generalpublicenquiries-in@shell.com*

We deeply regret any inconvenience caused and would like to see you on board soon on the Shell Fleet Prepaid program.

What do I do with my Balance?

Customers are strongly advised to exhaust their balance on or before 15th March 2020 Whether shopping for fuel, at Shell Select or Deli2go.

Will I be able to access my account on the Shell Cash Card Customer Portal?

Yes, you will be able to access your account on the portal on the link https://shell.in.worldline.com/SHELLPortal/shellLogin until 30th Mar 2020. It is advised that customers download any transactional information, as the portal will be de-activated after 30 Mar 2020.

I tried transacting my card and was told my Card was cancelled as of 2nd Jan 2020.

As per our terms and conditions, we have cancelled those cards that have not been used for transactions since 1st Jan 2019. In case you have any queries regarding this, pls contact our Customer Care number at 180042503000/022-40426026**

Where can I get the transaction statement for my Shell Cash card?

Until 30th Mar 2020, you can use your user ID & password to login to the customer portal on https://shell.in.worldline.com/SHELLPortal/shellLogin. Here you can access your statement from the Reports section.

If you are requesting for a statement after 30th Mar 2020, you can send a email request to the following ID: generalpublicenquiries-in@shell.com*

Who can I contact for any query related to the Shell Cash Card?

On or Before 15th March 2020:

You can call us on 1800 425 03000/022 4042 6026**

From 16th March 2020 onwards

You can write to us at generalpublicenquiries-in@shell.com*

* Subject to revision without any prior notice.
** Rates as applicable.
^ Reload limits are subject to change without any prior notice.

Shell Cash Card for Corporates

What is the B2B2C variant of Shell Cash Card?

This variant is targeted towards Corporates who could have any of the following uses:

·       Reimburse their employees fuel bills

·       Use as a Reward model linked to performance

In this variant is that there will be a master account that will be controlled by the designated person in the Corporate. Once enrollment is complete, a welcome mail will be sent to the registered email ID. There will not be any physical card for the master account. Just an 8 digit account number will be communicated. The Corporate needs to login to their account and then fund it via an online transfer using the 8 digit card number. Detailed steps for this are available at https://www.shell.in/motorists/shell-cash-card/reload-your-shell-cash-card.html

After the account is funded, the Corporate will be able to place an order for the cards. There will be an issuance fee for each card as mutually agreed. There is a cap of 25 cards* per order. If you need, more cards then you can take the support of the Shell Field Executive for your area.

If the funds are exhausted, the corporate will not be able to place card orders. Cards ordered are referred to as child cards and will be delivered to the Corporate’s address within 7 working days. All these cards will be linked to the corporate. While ordering the cards, the corporate will need to provide unique contact details for each card holder so the card can be mapped to them.

The child card is a magnetic stripe enabled plastic card. In order to keep your money secure, any transaction on the card requires a 4 digit PIN to be input. This PIN can be reset or changed by child cardholder at any point of time on the portal or on the terminal at the Shell site. For security purpose, the PIN request will be accompanied by an OTP sent to the registered mobile number via SMS. When the OTP is correctly entered in the portal or on the terminal at site, the PIN can be set/changed.

How can I secure my Shell Cash Card?

It is highly recommended that you don’t give your Shell Cash Card to anyone else for use. In case, you would like to hand over your card to your friends or family, please make it a point for reviewing the Card transaction slip & Shell’s electronic bill for your reference.

Remember / safely make note of your Card Number immediately after you receive it. It is only with this that any emergency service, such as hot listing / preventing misuse of your lost / stolen card can be proceeded.

Why is it important to update my correct contact details on the child card?

In order to avail the complete benefit of the program, it is highly recommended that a customer keeps the contact details updated. The benefits of this are:

·       Card security. Any money left behind a stolen / lost card are transferred into the new Card.

·       0.5% cash back every time you purchase for INR 500 or more.

·       Enables online tracking the transactions made at any of the participating Shell Outlets

·       Viewing your monthly statements on our website.

·       Blocking your card online if it gets stolen or lost.

·       Refund of monies, if any should the customer chose to cancel the Card.

How can I earn Cash Back from Shell Cash Card?

A customer starts earning cash back @ 0.5% every time you purchase for INR 500 or more using your Shell Cash Card in a day at any of the participating Shell stations.

This purchase of INR 500 or more can be made across different product lines – Fuels, Lubricants & Convenience Retail products. Different products can be clubbed together as well.

The purchase of INR 500 or more cannot be clubbed across different days. However, within the same day, INR 500 can be purchased across different product lines and at different participating outlets to be eligible for cash back.

The total cash back earned for the month shall be credited into the Child card holders Shell Cash Card on or before 5th of next month. The cash back does not get credited to the Corporate master account

Pls note, customers will be able to earn cashback only on transactions till 29th Feb 2020. Any transactions done from 1st March 2020 will not be eligible for earning cashback.

What fees apply to the Shell Cash Program?

The following fees* apply to the Shell Cash program:

·       Card issuing fee - only applied once and includes first year membership fee. Special price of Rs 20 agreed upon for ANI Technologies Pvt. Ltd.

·       Purchase transaction fee : NIL Charge

·       Reload Transaction fee : NIL Charge for loading by cash/Cr/Dr cards at a participating retail outlet. Please check for any charge that is levied by your Cr/Dr issuing bank.

  • Online Card Loading fee via NEFT (direct bank transfer from Customer’s account): NIL Charge from our end. NEFT charges as per Customer’s bank policy

·       Annual membership fee (For both Personalized & Non Personalized Cards): NIL

·       Card replacement fee (For both Personalized & Non Personalized Cards): Rs. 50 (if card is lost/stolen/damaged)

·       Card replacement fee at expiry date : NIL charges

·       Card cancellation fee without Refund (Nil Balance) : NIL charges

·       Card cancellation fee with Refund: Rs. 100. This is applicable only for Personalized Card holders & Registered Non Personalized Card Holders. Shell will be unable to process any refund, in case a Non Personalized Card holder has not registered online. This charge is collected owing to the refund processing charges incurred by Shell. It is recommended that a customer purchases fuels / lubricants / CR products from any of the participating stations for the balance amount in the Card & bring it to NIL balance. In such a case no charges will be levied for card cancellation as there will be NIL refund to be processed.

How do I re load money on the card?

Since the model being opted for is the B2B2C one there are the following loading options

For Master Account:

  •  Online Netbanking via NEFT/IMPS/RTGS- Direct transfer from your Bank Account: NIL Charge from our end. NEFT charges as per Customer’s bank policy

Detailed steps available on https://www.shell.in/motorists/shell-cash-card/reload-your-shell-cash-card.html

It shall take 2 Working Hours post Credit to reload your Shell Cash Card.

* Kindly note that Banks are closed between 4 PM & 8 AM on regular weekdays, 2nd & 4th Saturdays, all Sundays & Public Holidays.

For the Child Cards:

·       The Corporate can transfer funds from the master account to the child cards through their online portal. This can be done via:

o   Individually selecting the cards and assigning an amount (recommended if number of child cards being loaded are few)

o   Doing a bulk upload by using an excel sheet that is available on the portal (recommended if there are a large number of child cards being loaded) This will take 24 hours to reflect in the child card accounts

·       The end customer can also load the cards using the following options:

  • Online Netbanking via NEFT/IMPS/RTGS - Direct transfer from your Bank Account : NIL Charge from our end. NEFT charges as per Customer’s bank policy

Detailed steps available on https://www.shell.in/motorists/shell-cash-card/reload-your-shell-cash-card.html

It shall take 2 Working Hours post Credit to reload your Shell Cash Card.

* Kindly note that Banks are closed between 4 PM & 8 AM on regular weekdays, 2nd & 4th Saturdays, all Sundays & Public Holidays.

o   At Shell Outlets by using

§  Cash : No additional charge

§  Credit / Debit Card : Additional charges as applicable by the issuing bank of your credit / debit card Cash

Can I load a Shell Cash card with a cheque?

No, reloads by cheque are not possible. Only online bank money transfers and cash/credit/debit cards at Shell outlets are accepted to reload your card.

Do I get Credit facility on Shell Cash card?

No, the Shell Cash card is not a credit card, your card account will be debited immediately and the corresponding amount deducted from the card account balance at the moment of transaction. If funds on the card are insufficient to perform a fuel purchase, then the payment will not be authorized and you will need to reload your card to continue using it.

What is the minimum and maximum loading amount?

The minimum loading amount on Shell outlet is Rs.500^ and thereafter in multiples of Rs 50^. E.g: Rs 400 cannot be loaded because it is less than Rs. 500 and similarly Rs. 720 cannot be loaded for it is not in multiple of Rs. 50. For security reasons, we also do not accept cash reload amounts higher than Rs. 10,000^ at a time on a single day.

There is no limit on loading being done via the online mode as of now.

How do I order a Shell Cash Card under the B2B2C program?

On the left pane click “Card Order” and then on “B2B2C Card Order” once you login to your customer portal. You will be provided an excel template in which the details for each card recipient need to be entered. And once you upload this excel file, the cards will get dispatched within 7 working days.

What should I do if my card is damaged or not working for some reason?

If your card does not work at the participating Shell Retail outlet, the site attendant may be able to assist you to solve the problem; however there may be instances when you may need to call our Customer Care number to allow us to solve the problem. In some cases, especially if the card is damaged or worn out, the card may need replacement. In such a case, the funds available on your damaged card will be transferred to the new card.

How do I use my Shell Cash card for purchases at the Shell outlet?

Once you have selected your purchase items, you will need to ensure card has sufficient balance to make the purchase through Shell Cash Card. You can handover your card to the site staff who will swipe your card and request you to input your secure 4-digit PIN on the terminal. It is highly recommended that you do not divulge this secure PIN to any one. If the balance is sufficient, the amount will be deducted from your card and you will get an SMS alert of the transaction with the new balance details.

How to check the balance on my Shell Cash Account?

For Master Account: Log on to your web account at www.shell.com/india/cards

For child cards:

·       Call our Customer Care on 1800 425 03000 (toll free) /022 4042 6026**.(charges apply)

·       If your card is registered with Shell, log on to your web account at www.shell.com/india/cards

·       You can ask the Shell attendant to swipe the card on the terminal to check your balance.

·       Every time you make a purchase at the participating Shell Retail outlet, the charge slip will indicate the remaining balance on your card.

·       You will also receive a SMS after each re-load or purchase transaction informing you of the balance on your card, if you are registered as a customer.

What should I do if I lose my Shell Cash card?

Please contact the Customer Care number as soon as possible, on losing your Shell Cash Card. The Shell Cash team will ensure that your card is blocked immediately to prevent any misuse.

If you have a registered card, Shell will replace your card with a new one and your remaining balance available at the moment of blocking the card will be transferred on the new card. You should expect to receive the new card within a week.

If you have a non-registered card it will not be possible to recover the balance remaining on your old card. This is one of the reasons we recommend you to register your card with your personal details online.

What information can I get from the web on my card account?

If your card is registered on the Shell Cash web pages you will be able to view statements showing all your purchase and reload transactions. You can also block your card online if it gets stolen or lost.

What should I do if some data embossed on the card is incorrect?

You should call our Customer Care number and we can send you a new card with correct data. In some cases we may ask you to pay a card replacement fee.

What should I do if I want to change my registered details (e.g.: phone number and address)?

You should login (with your User ID and Password) on https://shell.in.worldline.com/SHELLPortal/shellLogin and change your details directly there. Alternatively you can call our Customer Care number and ask for your details to be changed. There is no need for a new card.

How do I cancel my account if I want to?

If a corporate owner wants to cancel the account, Corporate can contact Customer Care who will do KYC verification.  Customer Care will ask the corporate for the reason and forward the request to Shell mentioning the reason. Once Shell approves, Customer Care will further place the request for account cancellation with refund. The account balance which is available in the corporate account will be given via DD. The process takes 10 working days to receive the DD.

This process will be valid till 15th Mar 2020

Why is the Shell Cash Card Program ending?

We are extremely thankful for your continued support and loyalty of Shell Cash Card over the last few years. The SCC progra has helped us be in regular connect with you - our loyal customers and reward you for your patronage. However, we have made a conscious decision to conclude this program w.e.f. 15 Mar 2020 and make way for new & improved digital program.

Under the current program you will not be able to earn any further cashback after 29th February 2020. Your card/s will expire on 15 Mar ’20 and accordingly, any and all balance held in your card(s) account must be used before 15th March 2020. For more information, you can reach out to us at 180042503000, or drop us an email at generalpublicenquiries-in@shell.com*

We deeply regret any inconvenience caused and would like to see you on board soon on the new and improved Loyalty platforms

What do I do with my Balance?

You are advised to exhaust all your balance on your master account on or before 15th Mar 2020.

Will I be able to access my account on the Shell Cash Card Customer Portal?

Yes, you will be able to access your account on the portal on the link https://shell.in.worldline.com/SHELLPortal/shellLogin until 30th Mar 2020. It is advised that customers download any transactional information, as the portal will be de-activated after 30 Mar 2020.

I tried transacting my card and was told my Card was cancelled as of 2nd Jan 2020.

As per our terms and conditions, we have cancelled those cards that have not been used for transactions since 1st Jan 2019. In case you have any queries regarding this, pls contact our Customer Care number at 180042503000/022-40426026**

Where can I get the transaction statement for my Shell Cash card account?

Until 30th Mar 2020, you can use your user ID & password to login to the customer portal on https://shell.in.worldline.com/SHELLPortal/shellLogin. Here you can access your statement from the Reports section.

If you are requesting for a statement after 30th Mar 2020, you can send an email request to the following ID: generalpublicenquiries-in@shell.com*

Who can I contact for any query related to the Shell Cash Card account?

On or Before 15th March 2020:

You can call us on 1800 425 03000/022 4042 6026**

From 16th March 2020 onwards

You can write to us at generalpublicenquiries-in@shell.com*

* Subject to revision without any prior notice.
** Rates as applicable.
^ Reload limits are subject to change without any prior notice.