Shell go+ program terms & conditions

The following Terms & Conditions govern the Shell GO+ programme for users registered through Shell Asia app (herein after called App or app), and issued by Shell India Markets Private Limited (Shell) to the members or users of Shell Go+ programme.

In this document, GO+ will refer to the use of products and schemes available through Shell App, unless otherwise specified.

1. GENERAL

  • The mentioned terms and conditions are applicable across the entire Shell GO+ Scheme. Any participation and use of the GO+ is considered as acceptance of these.
  • Shell reserves the right to vary, add, or amend the Terms and Conditions including but not limited to usage of GO+, reward earning, reward redemption etc.
  • Terms and Conditions, as amended, varied or supplemented from time to time, supersede any earlier terms and conditions issued by Shell.
  • Shell can cancel, withdraw, alter or close registration for the rewards scheme at any point in time
  • Shell has the right to amend the list of participating sites without any prior notice.
  • All members of GO+ must be residing in India at the time of availing the scheme.
  • All members of GO+ must be aged 18 years or above.
  • All members of GO+ must have a valid mobile number, which will act as their unique identifier.
  •  The GO+ programme is not transferable, cannot be copied and can only be used by the member who is registered for the program.
  • The rewards & benefits of this GO+ programme is not transferable to other programs run by Shell in India or globally. Members can only use their account (with phone no registered or linked to the App) and enjoy the App benefits in India.
  • Shell may decline to issue, withdraw or cancel GO+ accounts, cards, coupons, vouchers and points, in whatever form, and/or remove a member from GO+ at any time where there is reasonable belief of
    • any abuse or attempted abuse of the scheme;
    • any breach or attempted breach of these terms and conditions; and/or
    • any behaviour relating to the GO+ or the Shell Group that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information;
  • Shell reserves the right not to reopen the account to the member in case any of the aforesaid conditions are met.
  • In case you notice unauthorised transactions on your account, please reach out to our Customer Service.
  • The terms and conditions do not confer any enforceable rights on a person who is not party to the terms and conditions.

2. REGISTRATION & CUSTOMER INFORMATION

  • You can become a member of GO+ by downloading Shell App on your mobile through App Store or Play Store, and registering for Shell GO+ programme.
  • You can start using your GO+ membership, once all mandatory registration details are completed in full and submitted.
  • You can select your preferred mode of communication (i.e, via registered email id or registered mobile number or in-app push notification) while registering.
  • Your mobile number acts as a unique identifier, and therefore, multiple memberships with single mobile number is not allowed.
  • You shall ensure that a correct mobile phone number is provided while registering. Incase of incorrect mobile number is provided, Shell shall not be responsible for issue of points to the membership account thus created.
  • Shell runs different schemes for certain set of Shell Go+ members from time to time. If you are eligible, you will receive unique Shell MemberPlus codes provided by Shell Retailers/ Dealers at Shell stations OR by Partners who have a tie up with Shell Mobility India. This code will enable you to receive special benefits under the Shell Go+ program.
  • You must keep Shell informed of any changes to the information submitted. Shell cannot be held responsible for any loss of points or vouchers incurred, as a result of out-of-date information.
  • In case you would like to change your registered mobile number, you must submit the change of Mobile number under Account section within the app, instead of opening a new membership account. If you register with a new number, a new membership account will be opened, and we will be unable to transfer any previously collected points to the new account.

3. EARNING POINTS

  • GO+ is only applicable for purchases at participating sites as may be. Do check Shell App for information on presence of Shell Select, Deli2Go and delicafé at the participating sites.
  • The schemes mentioned below are only applicable for GO+ customers holding an individual account. If you are a Fleet Solutions customer, please refer to the relevant section for details.
  • You must present either your digital card or Physical card at the time of your purchase to earn points for the transaction undertaken. There will be no issuance of points for historical transactions.
  • As a member, you can earn points from your personal purchases only. Points earned from the purchase of other customers, even if with the consent, may constitute as fraud.
  • As an individual member, you will receive points based on purchase from participating sites as per the following criteria:
    • Fuel (Petrol & Diesel)
      5 points for every litre of Shell petrol or diesel purchased
      10 points for every litre of Shell V-Power fuel purchased
    • Advance Lubricants Range (for 2-wheelers)
      50 points for every litre of Advance AX3 or Advance AX5 lubricants purchased
      100 points for every litre of Advance AX7 lubricants purchased
      400 points for every litre of Advance Ultra lubricants purchased
    • Helix Lubricants Range (for 4-wheelers)
      50 points for every litre of Helix HX3 and HX5 lubricants purchased
      150 points for every litre of Helix HX7 lubricants purchased
      600 points for every litre of Helix HX8, Helix Ultra, Power & Protect lubricants purchased
    • Convenience Retail including Shell SELECT, deli2go and delicafé
      For every purchase of INR100 and above, you earn 1 point on purchase of every INR 5. No points will be awarded for purchases below INR100 for this category. No points will be awarded on purchase of tobacco products.
  • As an individual customer, you can earn points on a maximum of 3 transactions per day, or a maximum spend of INR 10,000 per day.
  • Any purchases which translate to a fraction of points earned would be rounded off to the lower whole number. e.g. 41.8 litres of V-Power will yield 410 points. Similarly, a purchase of INR 204 at Shell Select will earn you 40 points.
  • Shell reserves the right to change the rate of awarding points, and the type of qualifying purchases, by giving you reasonable notice in writing (through Shell App, your email address or SMS) and/or highlighting the changes at participating sites.
  • Shell has the discretion to add additional points to any customers’ GO+ account.
  • Participating sites may also have seasonal offers, which will reward you with extra points for specific purchases. Details of these offers can be found on Shell App and the respective sites from time to time.
  • In case you have two active offers on same product, offer with earlier expiry will be applied first.
  •  As a Shell Go+ member you can earn 250 points for referral. You can share the referral code present in your App with other individual who is not member of Shell Go+. The points will be awarded once the referred individual successfully transacts at least once at any Shell station upon registration.
  • Shell reserves the right to not issue points in combination with other offers such as promotions or discounts, unless explicitly stated otherwise.
  • No points will be awarded for the items purchased against redemption of points.
  • Points earned in each transaction will be credited in real time and can be checked via the Shell App. However, in case of system delays the point balance will be updated within 24 hours from the time of transaction.

4. REDEEMING YOUR POINTS

  • Accumulated points in the one account cannot be transferred or combined with any other account
  • Points earned as part of GO+ scheme can be redeemed at participating sites as may be defined by Shell from time to time.
  • Points earned cannot be redeemed for cash.
  • Points redemption can only be availed by the member.
  • GO+ catalogue is available on Shell App. You will be required to select the item you would like to redeem, and the same can be availed during the next transaction at participating sites.
  • You cannot redeem more than 5 unique items from gift catalogue in one transaction
  • Points once redeemed as part of a transaction cannot be reversed. Items purchased against points will not be refunded, returned, or exchanged.
  • In case, you redeem the points for a fuel or non-fuel voucher, the total value of the voucher should be consumed in a single purchase. No cash back can be availed in case spend is less than the value of the voucher.
  • In case of unavailability of redeemed item at a participating site, you may check for the same item at another participating site or may wait for that item to become available. Do check with the participating site if the item selected is part of the available items.
  • You will have an option in the App to switch ON or switch OFF offers/ redeemed gift items within My card section by using Toggle functionality before your transaction at site. Currently you can Toggle ON or Toggle OFF all the same type of gift items simultaneously, irrespective of the number of quantities available.
  • An offer or gift item or voucher can be availed only once every 24 hours from the time of previous transaction at the same Shell station.

5. SHELL V-POWER REWARDS

  • The Shell V-Power Rewards Program is an annual program part of Shell GO+ programme (running from 1st January to 31st December every year) and it refers to the tier of membership allocated to the Shell V-Power customers by SIMPL basis rules and regulations of the Shell V-Power Rewards Program that are laid out by SIMPL from time to time. That is valid at all participating retail stations.
  • Eligibility to join Shell V-Power rewards program requires a minimum fill of Shell V-Power in specific quantity during each qualifying period as follows:
    • Member: Minimum 1 transaction of Shell V-Power in the qualifying period (Qualifying period is 1st Jan to 31st Dec 2023)
    • Bronze tier: 50-99 litres of Shell V-Power
    • Silver tier: 100 to 299 litres of Shell V-Power
    • Gold tier: 300 litres and above of Shell V-Power

Example: Members with purchase of Shell V-Power 100 litres of Shell V-Power starting from 1st Jan onwards will be automatically upgraded from Bronze to Silver tier.

  • To progress to the next tier of membership, member must meet all qualifying factors for all each membership tier. For the next qualifying period, the entire program will be reset and customers need to again meet the minimum qualification to be part of a desired tier as mentioned in Point 1.
  • Shell reserves the right to amend or add or remove any of the Tiers eligibility and rewards under each tier.
  • Rewards/ bonus points/ discounts or any other reward subject to Shell’s discretion
  • Upon reaching a Tier, for example bronze to silver, the bonus points on Shell V-Power purchases will be applicable as per new Tier only from next transaction.
  • Upon reaching a Tier, for example bronze to silver, the discount offer on non-fuel purchases will be assigned as per new tier within a maximum of 7 days for a fixed validity period.
  • A maximum of 2 transactions per day will be considered to earn bonus points and calculating the volume towards eligibility criteria.
  • All the offers will have a validity period. Customer needs to check for the validity period on the offers section of the Shell Asia App.
  • No two similar offers can be clubbed together (For example, if you have two offers of 10% off on vehicle care and 5% off on vehicle care, only one of the two offers will apply to the transaction). You can choose the offer you want to avail by using the Toggle on/off feature on the My Card section of the App.
  • No two different offers can be availed on same product in one transaction (For example, if you have 10% off on deli2go and a free beverage offer for birthday, on the same product, only one of the two offers will be applied). You can choose the offer you want to avail by using the Toggle on/off feature on the My Card section of the App.
  • Non-fuel purchase offers can be redeemed up to 6 times within the validity period under each Tier.
  • Upon reaching Bronze Tier, customer will start earning 2X points (20 points per litre) only on Shell V-Power purchase from the next transaction of reaching Tier. Similarly, upon reaching Silver Tier, customer will start earning 3X points (30 points per litre) only on Shell V-Power purchase from the next transaction of reaching Tier and upon reaching Gold Tier, customer will start 4X points (40 points per litre) only on Shell V-Power purchase from the next transaction of reaching Tier.
  • On every Thursday, customers are eligible to get bonus points as per following:
    • Bronze Tier - 3X points / 30 points per litre of Shell V-Power
    • Silver Tier - 4X points / 40 points per litre of Shell V-Power
    • Gold Tier - 5X points / 50 points per litre of Shell V-Power
  • The bonus points on every Thursday are only applicable on the first transaction of the day and only if Shell V-Power is part of that first transaction.
  • Birthday Rewards will be on Shell’s discretion and may vary during the qualifying period. Birthday Reward offer will be assigned one day before the birth date of a member and will be valid for 7 days.
  • Rewards upon reaching the next Tier may be on Shell’s discretion and may vary during the qualifying period. Validity for availing the Reward is 30 days.
  • Shell V-Power Rewards Program membership is for individuals only - it is not a corporate membership.
  • Misuse of Shell V-Power Rewards Program benefits may result in termination of Shell V-Power Rewards Program membership or withdrawal of benefits without prior intimation and at the sole discretion of SIMPL.
  • Shell V-Power Rewards is not transferable.
  • Shell V-Power Rewards Program membership can be revoked or refused if a Shell V-Power Rewards Program member is involved in any act of fraud, cheating with or without cause and without any notice.
  • The Shell V-Power Rewards membership is valid till 31st Dec of every year from the date of enrolment/upgrade/renewal as reflected in the SIMPL system.
  • Shell V-Power Rewards Reward Points should be redeemed within the validity period of Shell V-Power Rewards membership after which the Reward Points will automatically lapse.
  • Certain reward points that may be earned or credited to members may have a different validity from the tier reward points and will lapse as per their validity and not membership validity of the member.
  • Once Reward Points are redeemed or lapsed, they cannot be reinstated under any circumstances.
  • Shell GO+ terms and conditions shall also apply

6. FLEET SOLUTIONS CUSTOMERS

Customers who use Fleet Solutions card as a method of payment will not be eligible for benefits of the GO+ programme for that transaction. Please reach out to your Fleet Solutions Account Manager for more information.

7. ACCOUNT CLOSURE & POINTS EXPIRY

  • You can choose to leave the programme/membership by contacting our customer service team which can be reached on +91 44 3099 1103 or +91 44 4344 2650.
  • All the unused vouchers/ points shall be forfeited at the time of account closure.
  • If an account is inactive for one year, Shell reserves the right to
    • reset the points balance to zero for the account with immediate effect, and/or
    • close the membership account with immediate effect
  • The validity of points earned is 1 years, at the end of which same shall be expired.
  • Shell reserves the right in its sole discretion to suspend and/or terminate your account and/or access to Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card or any functionalities thereof, delete your profile and any of your User Generated Content and/or restrict your use of all or any part of the Shell App, Shell GO+ website and Physical GO+ card at any time, for any or no reason, without notice and without any liability to Shell or anyone else for any breach of these terms and conditions and/or applicable laws or even otherwise. After any line of action, as aforesaid, you are not allowed to create a new account to circumvent the termination, deletion or restriction.
  • You understand and agree that some of your User Generated Content may continue to appear on or be part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card or may persist in backup copies for a reasonable period of time even after your account and/or access to Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card is terminated.
  • These Terms and Conditions shall remain in effect after your account and/or access to Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card is terminated.

8. DATA PROTECTION

  • As a member of GO+, any information shared by you is governed by the GO+ Privacy Policy. The Privacy Policy (which can be accessed in the Account section of the app) describes how Shell manages your data in accordance with the law.
  • Will receive periodic updates on your account, promotional offer and information on the programme. The communication will be through Shell App, your registered mobile number or your email address. You have the option to choose your preferred mode of communication.

9. LIMITATION OF LIABILITY

  • You are responsible for the accuracy of the information that you enter or submit to become a part of Shell GO+ programme. While Shell does its best to ensure that any information provided to become a part of Shell GO+ programme is correct at the time of inclusion, Shell cannot guarantee the accuracy of such information.
  • Shell disclaims all warranties, express or implied, regarding your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card.
  • You understand and agree that your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card is at done at your own risk, cost and consequence and that you are solely responsible for any damage suffered by you or any 3rd party as a result of your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card.
  • Shell shall under no circumstances whatsoever be liable to you or any 3rd party, whether in equity, contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card for:
    • loss of actual or anticipated profit, sales, savings, use, business, business opportunity or revenue;
    • losses caused by business interruption;
    • loss of goodwill or reputation;
    • loss or corruption of data, information or software; or
    • any indirect, special or consequential cost, expense, loss or damage suffered

even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by you and/or Shell.

10. INTELLECTUAL PROPERTY

  • All intellectual property contained in or on Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card is owned by Shell or its licensors. All content in the Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card including, but not limited to, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features and all other content (“Content”) is a collective work under applicable copyright laws and is the proprietary property of Shell. Shell reserves all of its rights in respect of the IPR contained in the Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card and in respect of the Content.
  • In particular, Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card contains trademarks including, but not limited to, the mark "Shell" and the Shell emblem. All trademarks included as part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ cards are owned by Shell Brands International (SBI) or its licensors. Shell reserves all of its rights in respect of the trademarks included as part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card.
  • Nothing in these Terms and Conditions or otherwise shall be interpreted as granting to you any license of IPR owned by Shell, SBI or its licensors.

11. USER GENERATED CONTENT

  • “User Generated Content” is any content such as communications, information, messages, photographs, music, videos, designs, graphics, website links, data, profiles that you and/or other members post or otherwise make available on or through Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card, except to the extent that such content is owned by or licensed to Shell.
  • You are solely responsible for your User Generated Content, your interactions with other members and in general, your overall activity in the Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card and Shell shall not have any liability whatsoever for any user generated content.
  • You agree not to post any content or make any communications which may expose Shell or any of other member of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card to harm or liability of any type.
  • You agree not to post or submit User Generated Content, or a link to a website, which, is illegal, fraudulent, deceptive, misleading, libellous, infringing, harassing, hateful, threatening, abusive, pornographic, offensive in a sexual, racial, cultural or ethnic consent or is otherwise objectionable.
  • You confirm that you own or control all rights in any User Generated Content that you post or submit on Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card. You agree not to submit User Generated Content unless you are the owner or have permission of the owner to post such User Generated Content. You confirm not to post photos or videos of another person or showing another person without that person´s permission.
  • Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant to Shell a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to translate, display, reproduce, modify, create derivative work, sub-license, distribute, assign and commercialize without any payment due to you.
  • Should any part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell.
  • Do not use or become member of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card or any functionality thereof for any commercial purpose.
  • Do not post any User Generated Content that includes “junk mail”, “chain letters”, “pyramid schemes” or other forms of solicitation.
  • Do not use automated scripts to collect information from Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card.
  • Do not provide any false personal information about yourself. You confirm not to create more than one Shell account, create a Shell account on behalf of another individual, group or entity, or transfer your profile or account. Do not use or try to use another person's account, username or password.
  • Shell reserves the right to monitor any information transmitted or received through any forum provided, and, at its sole discretion and without prior notice, to review, remove or otherwise block any material posted.
  • Shell has no obligation to prescreen, monitor, edit or remove User Generated Content and assumes no responsibility for User Generated Content, even where it chooses to carry out prescreening, monitoring, editing or removal of User Generated Content.

12. INDEMNITY

You agree to indemnify, defend and hold harmless Shell, SBI, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, legal costs arising from or relating in any way to your User Generated Content, your participation in Shell GO+ programme, any associated downloading / usage of Shell App, Shell GO+ website and Physical GO+ card or any violation of these Terms and Conditions of Use, any law or the rights of any third party.

13. EXTERNAL WEBSITES OR APPLICATIONS

Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card may include links to external websites or applications. When you follow such links the external website or application may appear as a full screen or in some cases it may appear within the frame of Shell App, Shell GO+ website and Physical GO+ card. These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. Shell is never to be construed as recommending to you to avail any services and/or products available through any of these websites or applications. Shell is not responsible for the owners or operators of these applications or websites or for any goods or services they supply or for the content of their websites or applications and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which Shell App, Shell GO+ website and Physical GO+ card includes a link infringes the intellectual property rights of any third party).

14. GOVERNING LAW & DISPUTE RESOLUTION

Your participation in Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card and these terms and conditions shall be governed by and construed and interpreted only in accordance with the laws of India. In the case of any dispute or claim arising out of or in connection with or relating to your participation in Shell GO+ programme and/or any associated Shell App, Shell GO+ website and Physical GO+ card and/or these terms and conditions, such dispute or claim shall be finally and exclusively settled by arbitration vide a sole arbitrator under the Arbitration and Conciliation Act, 1996 or any other statutory modifications or re-enactments made thereof as per Rules of Delhi International Arbitration Centre. The sole arbitrator shall be appointed as per Rules of Delhi International Arbitration Centre. All Arbitration proceedings shall be conducted in the English language and the seat/venue/place of arbitration shall be New Delhi only. Each Party shall co-operate in good faith to expedite (to the maximum extent practicable) the conduct of any arbitral proceedings commenced. Subject to aforesaid, the courts at New Delhi shall have exclusive jurisdiction.

SHELL APPLICATION: GENERAL TERMS AND CONDITIONS OF USE

Please read these terms and conditions of use carefully before using this mobile application (the “App”). By accessing or using this App or any functionality thereof on any computer, mobile phone, tablet, console or other device (together “Devices” and each a “Device”), you confirm that you have read, understood and agreed to be bound by these terms and conditions of use and any other applicable law.

If you do not agree to these terms and conditions of use, please do not access or use the App or any functionality thereof.

  1. Owner and operator information
    1. The App is owned and operated by Shell Information Technology International B.V., a company whose registered office is at Carel van Bylandtlaan 30, Den Haag, 2596 HR, The Netherlands (“SITI”).
    2. The App is provided in India by Shell India Markets Private Limited (“Shell”).
    3. For the purpose of these terms and conditions of use, any reference to “Shell”, “we” or “us” may be a reference to the Shell group of companies in general, or to any one company within the Shell group of companies if no useful purpose is served by identifying that specific company.
  2. User Restrictions and Access
    1. This App is intended for motorists only and may not be used by any person who is not legally entitled to drive a motor vehicle. It should not under any circumstances be accessed or used whilst driving.
    2. In order to use certain current or future functionalities of this App, you may be required to register or sign in as a Shell loyalty customer or to create an account.
    3. Be aware that the use of some of the functionalities of this App require access to the Internet.
  3. Acceptable use
    1. You may:
      • access any part of the App (save that only Shell loyalty customers will be able to access the loyalty function(s) within the App); and
      • print off one copy of any or all of the pages for your own personal non-commercial use.
    2. You may not:
      • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the App (including User Generated Content, unless it is your own User Generated Content that you legally post to the App or associated forum) except as set out under Clause 3.1 above. These restrictions apply in relation to all or part of the Content;
      • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the App;
      • link to the App;
      • use the App (or any part of it) in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions of Use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious codes, including viruses, or harmful data, into the App or any operating system;
      • use the App in a way which could damage, disable, overburden, impair or compromise Shell’s systems or security or interfere with other users;
      • collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running any part of the App; or
      • change or delete any ownership notices from materials downloaded or printed from the App;
      • circumvent or modify any App security technology or software, without Shell’s express written consent.
    3. If you wish to provide a hypertext or other link to this App, please email SITI-MLM-Support@shell.com with details of:
      • the URL(s) of the web page(s) from which you are proposing to link to this App; and
      • the URL(s) of the web page(s) on this App to which you are proposing to link.
    4. Shell may, at its sole discretion, agree to or reject any request made in accordance with Clause 3.3 above. Shell has no obligation to agree to any such request or to provide any reason for accepting to rejecting any such request.
  4. Loyalty Program Terms and Conditions
    If the Loyalty Program is made available in India and you register for the Loyalty Program through the App or log into the loyalty functionality of the App then your use of the loyalty card and participation in the Loyalty Program will also be subject to the Loyalty Program Terms and Conditions.
  5. Mobile Services
    The use of the App is for free but be aware that your carrier´s normal rates apply. The App contains services and features that are available to certain mobile Devices. By using the App, you agree that we may communicate with you by electronic means to your mobile Device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you have to immediately update your account information to ensure that we don't send your messages to the person who acquired your old number.
  6. User Generated Content
    1. “User Generated Content” is any content such as communications, information, messages, photographs, music, videos, designs, graphics, website links, data, profiles that you and/or other App users post or otherwise make available on or through the App, except to the extent that such content is owned by or licensed to Shell.
    2. You are solely responsible for your User Generated Content, your interactions with other users of the App and your activity on the App. You agree not to post any content or make any communications which may expose Shell or any of the App’s users to harm or liability of any type. You agree not to post or submit User Generated Content, or a link to a website, which, is illegal, fraudulent, deceptive, misleading, libelous, infringing, harassing, hateful, threatening, abusive, pornographic, offensive in a sexual, racial, cultural or ethnic consent or is otherwise objectionable. 
    3. You confirm that you own or control all rights in any User Generated Content that you post or submit on or through the App. You agree not to submit User Generated Content unless you are the owner or have permission of the owner to post such User Generated Content. You confirm not to post photos or videos of another person or showing another person without that person´s permission.
    4. Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant to Shell a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to translate, display, reproduce, modify, create derivative work, sub-license, distribute, assign and commercialize without any payment due to you.
    5. Should any part of this App offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell.
    6. Do not use this App or any functionality thereof for any commercial purpose.
    7. Do not post any User Generated Content that includes “junk mail”, “chain letters”, “pyramid schemes” or other forms of solicitation. Do not use automated scripts to collect information from this App.
    8. Do not provide any false personal information about yourself. You confirm not to create more than one Shell account, create a Shell account on behalf of another individual, group or entity, or transfer your profile or account. Do not use or try to use another person's account, username or password.
    9. Shell reserves the right to monitor any information transmitted or received through any forum provided, and, at its sole discretion and without prior notice, to review, remove or otherwise block any material posted.
    10. Shell has no obligation to prescreen, monitor, edit or remove User Generated Content and assumes no responsibility for User Generated Content, even where it chooses to carry out prescreening, monitoring, editing or removal of User Generated Content.
  7. Indemnification
    1. You agree to indemnify, defend and hold harmless Shell, its affiliates, including SITI and other affiliates of Royal Dutch Shell plc, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, legal costs arising from or relating in any way to your User Generated Content, your use of Content, your use of the App or any violation of these Terms and Conditions of Use, any law or the rights of any third party.
  8. Security
    1. If you choose or are provided with a username, password or any other piece of information as part of Shell’s security procedures, you must treat such information as confidential and you must not disclose it to any third party nor allow any unauthorized person access to the App under your username and/or password. You are responsible for any actions that take place while using your App account or while using the App via your Device and Shell is not responsible for any loss that results from the unauthorized use of your username and/or password, with or without your knowledge.
  9. Intellectual Property Rights (“IPR”)
    1. All intellectual property contained in or on the App (except for User Generated Content) is owned by Shell or its licensors, including SITI. All content in the App (except for User Generated Content) including, but not limited to, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features and all other content (“Content”) is a collective work under applicable copyright laws and is the proprietary property of Shell. Shell reserves all its rights in respect of the IPR contained in the App and in respect of the Content.
    2. This App contains trademarks including, but not limited to, the mark "Shell" and the Shell emblem. All trademarks included on this App are owned by Shell Brands International AG, an affiliate of SITI and Shell, or its licensors. Shell reserves all of its rights in respect of the trademarks included on this App.
    3. Nothing in these Terms and Conditions of Use shall be interpreted as granting to you any license of IPR owned by Shell, SITI, Shell Brands International AG or its licensors.
  10. Data Protection and Privacy Policy
    1. Personal details and other information relating to you provided to any Shell company through this App will only be used in accordance with our Privacy Policy. Please read this carefully before continuing. By downloading the App you are consenting to use of this information in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions of Use by this reference.
  11. Disclaimer and Liability
    1. You are responsible for the accuracy of the information that you enter or submit into the App. While Shell does its best to ensure that any information provided as part of this App is correct at the time of inclusion on the App, Shell cannot guarantee the accuracy of such information.
    2. To the fullest extent permitted by law, Shell disclaims all warranties, express or implied, regarding the operation and use of the App and any products accessed via the App. You understand and agree that you use the App at your own risk and that you are solely responsible for your use and for any damage to the Device through which you access the App, loss of data or any other harm of any kind which may result from downloading, accessing or using the App.
    3. To the fullest extent permitted by law, Shell shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with any products accessed via the App, your use of this App, or for your reliance on any information or advice contained in the App for:
      • loss of actual or anticipated profit, sales, savings, use, business, business opportunity or revenue;
      • losses caused by business interruption;
      • loss of goodwill or reputation;
      • loss or corruption of data, information or software; or
      • any indirect, special or consequential cost, expense, loss or damage suffered by you in connection with your use of the App or any materials posted on it, even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by you and/or Shell.
    4. Further, Shell shall not be liable to you or any third party in respect of the refusal to provide fuel, fraud, negligence, act, default or omission or wilful misconduct of:
      • independent contractors / retailers engaged by Shell, or their employees, contractors or agents; and
      • any retail site staff or their employees, contractors or agents (including any refusal to provide fuel).
    5. Nothing in these Terms and Conditions of Use shall limit or exclude Shell’s liability for death or personal injury caused by Shell’s negligence or for fraud or fraudulent misrepresentation.
  12. External websites and applications
    1. The App may include links to external websites or applications. When you follow such links the external website or application may appear as a full screen (in which case you will need to use the Device button to return to this App) or in some cases it may appear within the frame of this App (in which case you will be able to return to this App by using the navigation buttons within the frame or this App). These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. Shell is not responsible for the owners or operators of these applications or websites or for any goods or services they supply or for the content of their websites or applications and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which this App includes a link infringes the intellectual property rights of any third party).
  13. Changes to/operation of the App
    1. Shell may change the format and content of all or any part of this App at any time, including but not limited to removal of features or functionalities in the App.
    2. Shell may suspend the operation of this App, or of certain of its features or functionalities, for support or maintenance work, in order to update the content or for any other reason.
    3. Updates to the App may be issued from time to time through the Appstore or Google Play. Depending on the update, you may not be able to use all or part of the App until you have downloaded the latest version of the App and accepted any new terms.
  14. Transfer of Rights
    1. Shell may transfer its rights and obligations under these Terms and Conditions of Use to any affiliate of Shell. Any such transfer will not affect your rights or Shell’s obligations under these Terms and Conditions of Use.
  15. Complaints Procedure
    1. If you have a question or complaint about this App, please email SITI-MLM-Support@shell.com.
  16. Severance
    1. Each of the Clauses or sub-clauses of these Terms and Conditions of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses or sub-clauses will remain in full force and effect.
  17. Termination
    1. Shell reserves the right in its sole discretion to terminate your account and/or access to this App or any functionalities thereof, delete your profile and any of your User Generated Content and/or restrict your use of all or any part of the App at any time, for any or no reason, without notice and without liability to you or anyone else. Shell also reserves the right to prevent access to the App or any of its functionalities or features.
    2. After any line of action subject to Clause 17.1 you are not allowed to create a new account to circumvent the termination, deletion or restriction.
    3. You understand and agree that some of your User Generated Content may continue to appear on or through the App or may persist in backup copies for a reasonable period of time even after your account and/or access to the App is terminated.
    4. These Terms and Conditions of Use remain in effect after your account and/or access to the App is terminated.
  18. Changes to these Terms and Conditions of Use
    Shell may change these Terms and Conditions of Use at any time without notice, effective upon posting the amended Terms and Conditions of Use to the App. In the event that the Terms and Conditions of Use are amended, you will be asked to accept those revised Terms and Conditions of Use when you next use the App. Any use of the App thereafter will be on the basis of those revised Terms and Conditions of Use.
  19. Jurisdiction
    These terms & conditions will be exclusively governed in accordance with applicable laws of India. Any disputes, differences and/or any other matters in relation to and arising out of the App and/or pertaining to these terms and conditions shall be referred to arbitration by a sole arbitrator under the Arbitration & Conciliation Act, 1996 as per the then prevailing Rules of Arbitration of Delhi International Arbitration Centre. The seat / venue of arbitration shall be New Delhi. The sole arbitrator shall be appointed as per the then prevailing Rules of Arbitration of Delhi International Arbitration Centre. Subject to the aforesaid arbitration provision, Courts at New Delhi shall have exclusive jurisdiction in all matters relating to the App and/or these terms and conditions