Contact us
At Shell, we are committed to improve our services to you, to ensure you receive the best customer service and as part of our ongoing improvement program to deliver best in market customer experience.
Shell warns against scams selling Shell shares/retailership/business opportunities
Shell India is aware that there are scams through SMS, Whatsapp, or social media, where groups are circulating unsolicited messages, claiming to offer business/investment opportunities or share sales.
Customer Support Department (for all enquiries)
We would like to inform you that our working hours are changing to 09:00 hrs till 18:00 hrs effective 1st March 2025 and we support Monday to Saturday excluding Sundays and National Holidays.
However, please note that there are no changes in our contact details, your queries will be answered as received to the below contact details.
For general and New Business related enquiries:
Email: generalpublicenquiries-in@shell.com
Tel: 044-3099 1103, 044-4344 2650
For HR-related questions, please visit our Contact Shell HR page
Contact Information
Chat
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 9:30 AM – 5:30 PM excluding public holidays.
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For general questions and/or comments, send an Email to: generalpublicenquiries-in@shell.com
For Loyalty program queries please email us at goplusindia@shell.com
Phone
You can also contact us on:
Tel: 044-3099 1103 and 044-4344 2650
Contact details for Shell offices in India
Shell Companies in India
Commerzone, Block-2, No.2,
200 Feet Radial Road,
Pallikaranai,
Chennai – 600100
India
Tel : +91 44 46945101
Fax : +91 44 46945218
Shell India Markets Private Limited
Commerzone, Block-2, No.2,
200 Feet Radial Road,
Pallikaranai,
Chennai – 600100
India
Tel : +91 44 46945101
Fax : +91 44 46945218
